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  1. #1
    Join Date
    Dec 2007
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    Default paypal express problem with german address name

    I have just had a customer from germany, who tried to pay for an item, only to be told the address does not match, even though the address is the same. But for the fact in Germany they call it Deutschland, and as my site is only in English they have no way to choose that as an option.

    I will be looking through this but wondered if anyone has heard of this problem?

    I have just turned off confirmed address for the moment in a hope I do not loose the customer but, I did think paypal would have thought of this and coded it to see the difference.

    I just wondered if anyone else has had this problem, or any others that I should watch out for only using one company.

    Thanks for any help

  2. #2
    Join Date
    Nov 2007
    Location
    USA
    Posts
    823
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    Default Re: paypal express problem with german address name

    They were told by PayPal that their address does not match? They probably are not a confirmed buyer. be sure to insist on a delivery signature or you may not covered by fraud protection.
    Cheers! ><>

 

 

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