We just started directing traffic to our new Zen shopping cart. Approximately 1 out of every three payments received in the past couple of weeks have no order details. The customer's name and address is being recorded under customer details and PayPal is processing the payment for the order but the cart has no record of their order details.
Our customers have had to e-mail us with a list of the items they wanted. In talking to them we discovered that at some point during checkout each one had backed up to edit their order, shipping address or to simply login. We were hoping that if they logged-in prior to check out it will prevent any order details from being lost, and we have posted a notice on the main page of our store, recommending that they login prior to adding items to the cart. It's too soon to tell if this will actually solve the problem.
I logged on here hoping to find another solution. If anyone else has found a way to solve the problem of order details being lost during checkout I would love to hear about it!
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