Unusual amount of PayPal API 10417 errors

**stagebrace** · 13 Jul 2008, 07:33 PM

A few days ago I started getting API error 10417 from customers using EC. I have opened a case at PayPal Merchant Technical Support. The file provided to Technical Support can be found here:
Error 10417 Sales Impact
It is a password protected self extracting files to folder program. PW will be sent to dr byte.

**DrByte** · 13 Jul 2008, 08:32 PM

The PayPal documentation says this of the 10417 error:

10417 Transaction cannot complete.
The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.

It is possible that the payment method the customer chooses on PayPal might not succeed when you send DoExpressCheckoutPayment. The most likely cause is that the customer’s credit card failed bank authorization.

Another possible, though rare, cause is that the final OrderTotal is significantly higher than the original estimated OrderTotal
you sent with SetExpressCheckout at Integration Point 1, and the final OrderTotal does not pass PayPal’s risk model analysis.

If the customer has no other PayPal funding source that is likely to succeed, DoExpressCheckoutPayment response
returns error code 10417. Instruct the customer that PayPal is unable to process the payment and redisplay alternative
payment methods with which the customer can pay.

In another section they further state:

Account not associated with a usable funding source.

Essentially, it appears to boil down to a case where the customer's PayPal account hasn't sufficient funds to complete the transaction, and their alternate funding sources aren't deemed acceptable to PayPal at the present time.

You mentioned that you've noticed an unusual number of similar cases recently. This is something I think PayPal will have to evaluate to determine whether they've got a system problem or if all those customers' accounts are problematic, or if maybe someone's targeting your store with fraudulent credit cards or something. Only PayPal will be able to determine specifically why they refused those transactions.

As for which logs to submit to PayPal, the filenames containing "CURL" are the ones they'll find useful. The rest are just Zen Cart program flow snapshots, not useful to PayPal technicians.

**stagebrace** · 15 Jul 2008, 02:00 AM

Paypal has admitted a programming error. It affects merchants that require a confirmed address. Even though the buyer provides a confirmed address, paypal sends the customer back to Zen Cart. The customer then checks out again and it works most of the time.

**stagebrace** · 20 Jul 2008, 01:15 PM

From PayPal MTS:

Hello Dennis (Batteries),

This bug has been fixed and code was deployed in production as of yesterday (07/18/08) midnight. Please let us know if you continue to have issues.

Thanks,
Atul

**fergusmacdonald** · 1 Sep 2008, 02:51 AM

@stagebrace - can you confirm if this problem was fixed in July?

I've just had two instances of this error within an hour of each other, and have never had it before.

Thanks.

**rottiejoe** · 16 Nov 2008, 11:26 PM

Hi,

I have just had a case of this error on paypal and the same customer tried three time and failed with this 10417 error code from paypal. So what is it, is it that it as said in the forums a programming error on paypals side or tht the card used was not valid or what? Does anyone have any ideas on this?

Regards

Rottie