cart errors when shipping and ordering

[maperr55]

HI,
When customers are trying to get shipping rates and try to check out I am being emailes these messages and I assume they can not place their order and then leave.
-------------------------------------------------------------
DEBUG: USPS rate quote response

<?xml version="1.0"?>
<RateResponse><Package ID="0"><Service>EXPRESS</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>32.85</Postage></Package><Package ID="1"><Error><Number>-2147219434</Number><Source>DomesticRatesV2::clsRateV2ValidateWeight;RateEngineV2.ProcessRequ est</Source><Description>First Class mail must weigh 13 ounces or less.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error></Package><Package ID="2"><Service>PRIORITY</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>12.65</Postage></Package><Package ID="3"><Service>PARCEL</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds!
><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>12.32</Postage></Package><Package ID="4"><Service>MEDIA</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.28</Postage></Package><Package ID="5"><Service>BPM</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.58</Postage></Package><Package ID="6"><Service>LIBRARY</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.11</Postage></Package></RateResponse>
------------------------------------------------------------------------------
DEBUG: USPS rate quote response

<?xml version="1.0"?>
<RateResponse><Package ID="0"><Service>EXPRESS</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>32.85</Postage></Package><Package ID="1"><Error><Number>-2147219434</Number><Source>DomesticRatesV2::clsRateV2ValidateWeight;RateEngineV2.ProcessRequ est</Source><Description>First Class mail must weigh 13 ounces or less.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error></Package><Package ID="2"><Service>PRIORITY</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>12.65</Postage></Package><Package ID="3"><Service>PARCEL</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds!
><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>12.32</Postage></Package><Package ID="4"><Service>MEDIA</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.28</Postage></Package><Package ID="5"><Service>BPM</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.58</Postage></Package><Package ID="6"><Service>LIBRARY</Service><ZipOrigination>92056</ZipOrigination><ZipDestination>63128</ZipDestination><Pounds>4</Pounds><Ounces>0</Ounces><Container>None</Container><Size>REGULAR</Size><Machinable>FALSE</Machinable><Zone>7</Zone><Postage>3.11</Postage></Package></RateResponse>

---------------------------------------------------------------------------------
ec - step1 - 1
Checking to see if we are in markflow
cart contents: physical

NOTE: $this->showPaymentPage = 0
Customer ID: 6
Session Data: Array
(
[customers_host_address] => adsl-99-163-171-187.dsl.stlsmo.sbcglobal.net
[cartID] =>
[cart] => shoppingcart Object
(
[observers] => Array
(
)

[contents] => Array
(
[212] => Array
(
[qty] => 1
)

)

[total] => 8
[weight] => 1
[cartID] =>
[content_type] => physical
[free_shipping_item] => 0
[free_shipping_weight] => 0
[free_shipping_price] => 0
)

[navigation] => navigationhistory Object
(
[observers] => Array
(
)

[path] => Array
(
[0] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
[markflow] => 1
[clearSess] => 1
[stage] => final
)

[post] => Array
(
)

)

)

[snapshot] => Array
(
)

)

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => 99.163.171.187
[new_products_id_in_cart] =>
[valid_to_checkout] => 1
[cart_errors] =>
[customer_id] => 6
[customer_first_name] => Eaudore
[customer_default_address_id] => 6
[customer_country_id] => 223
[customer_zone_id] => 36
[customers_authorization] => 0
[sendto] => 6
[payment] => paypalwpp
[shipping] => Array
(
[id] => ups_GND
[title] => United Parcel Service (1 x 4.00lbs) (Ground)
[cost] => 11.99
)

[billto] => 6
[cot_gv] => 0
[comments] =>
)

--------------------------------------------------------------------


getOverrideAddress - 1


Now in markflow mode.
SESSION[sendto] = 6
---------------------------------------------------------------------
ec_step1 - 2 submit

Array
(
[RETURNURL] =>
http://store4.pcccomputer.com/zen-ca...er.php?type=ec
[CANCELURL] =>
http://store4.pcccomputer.com/zen-ca...ng&ec_cancel=1
[LOCALECODE] => US
[CURRENCY] => USD
[PAYMENTACTION] => Sale
[EMAIL] => [email protected]
[PHONENUM] => 314-416-1004
[SOLUTIONTYPE] => SOLE
)
--------------------------------------------------------------------
getOverrideAddress - 2

$address_arr->fields = Array
(
[entry_firstname] => Eaudore
[entry_lastname] => Drury
[entry_street_address] => 5032 E. Concord Rd.
[entry_suburb] =>
[entry_city] => St. Louis
[entry_postcode] => 63128
[entry_country_id] => 223
[entry_zone_id] => 36
[entry_state] =>
[zone_code] => MO
[countries_iso_code_2] => US
)



Thanks
Mark

[dbltoe]

you should have debug turned off and be on production.