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  1. #1
    Join Date
    Mar 2008
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    Israel
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    Default Contact Us Email: from Plain to HTML?

    Hi,

    After upgrading from 1.2.5 to 1.3.8, email sent via the "Contact Us" form are sent in plain text format instead of HTML format, despite the fact that under admin > Configuration > Email Options I've set:

    Use MIME HTML When Sending Emails = true

    What else should I check?

    Thanks,
    Alon

  2. #2
    Join Date
    Mar 2008
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    Default Re: Contact Us Email: from Plain to HTML?

    ADMIN>>>CONFIGURATION>>>CUSTOMER DETAILS...Customer Default Email Preference

    Set to "1"

  3. #3
    Join Date
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    Default Re: Contact Us Email: from Plain to HTML?

    Still Plain Text

    What I'm afraid of is that during the upgrade (or prior to it), some values were hard-coded. Which files should I check for hard coded values?

  4. #4
    Join Date
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    Default Re: Contact Us Email: from Plain to HTML?

    OUTGOING email is capable of being sent either TEXT or HTML.

    INCOMING email (such as that sent via the "contact us" facility) is only coming to the store owner - so no need for HTML. Text will do just fine. So there is no feature to have INCOMING messages formatted for HTML.

    If you copy yourself on the OUTGOING messages (create account, order confirmation, etc.) then you will get the mail in HTML format.

    But for incoming stuff - no need for HTML, getting the message as text is probably more efficient and reliable.

  5. #5
    Join Date
    Mar 2008
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    Default Re: Contact Us Email: from Plain to HTML?

    Ooops, you're right. Didn't think about it .
    Thank you

  6. #6
    Join Date
    Oct 2007
    Location
    Australia
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    Default Re: Contact Us Email: from Plain to HTML?

    All my emails used to come to me in text format despite all email references being set to HTML, I came across another thread suggesting to create an account for myself with my admin address and choose HTML for the email format, and all my emails come in html now, including the contact us page emails....so if you still want them in HTML try this :)
    HunnyBee Design
    "A man's manners are a mirror in which he shows his portrait." ~ Johann Wolfgang von Goethe

  7. #7
    Join Date
    Oct 2007
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    18
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    Default Re: Contact Us Email: from Plain to HTML?

    Thanks Lissa
    You re right - you have to add a customer with your store email and set as HTML in order for contact us messages etc to come through in HTML.

    Just tried this after hours of time wasting with permisions ec and it works

    That has to be a bug surely....

  8. #8
    Join Date
    Jan 2004
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    66,364
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    Default Re: Contact Us Email: from Plain to HTML?

    Question ... what's the purpose of having a contact-us email in HTML format?
    All the customer is doing is sending you a short message. Wrapping it all up in extra fluff is just a waste of resources IMO.
    Why do you need all that decoration? Why do you need to waste all that storage space?
    .

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  9. #9
    Join Date
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    Default Re: Contact Us Email: from Plain to HTML?

    Well whilst you are asking so many why why why's

    WHY: is there a file called email_template_contact_us.html in my email folder?

    Surely its presecene indicates that Zen Cart should be using this file when HTML = Yes in the admin settings.

    Therefore the fact that it ignores this file says to me there is a bug somewhere.

    Storage space... are you kidding? the email template sits on the server consuming a MASSIVE 2kb.....? I see what you mean... that does only leave me 15GB for other files...... not sure how I will cope...

    And on the subject of why do you need all that fluff..... well if thats your attitutide why bother with images and css on the site all all...?

    What if these contact us emails are coming in to a call centre of a large organisation.... it would be nice that they at least look like they hadn't been triggered by a shopping cart someone knocked up in their lunch break.


    Zen Cart is great......
    This forum rocks....
    and you sir are a gentlemen who offers some great advice often times....a
    nd I am a very polite person but your last reply is a load of TOSH...!!!!!

    Please give constructive and well thought out answers rather than negative "why bother " style rants

  10. #10
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    Default Re: Contact Us Email: from Plain to HTML?

    Quote Originally Posted by wrongjon View Post
    Zen Cart is great......
    This forum rocks....
    and you sir are a gentlemen who offers some great advice often times....a
    nd I am a very polite person but your last reply is a load of TOSH...!!!!!

    Please give constructive and well thought out answers rather than negative "why bother " style rants
    This reply is offensive. Dr Byte does not rant - ever. The questions he asks are legitimate and logical.

    I think you ought to apologise.

 

 
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