Contact Us email issues

[rweeks]

When trying to test the Contact Us page I get this error:
Email Error: SMTP Error: The following recipients failed: [email protected]

I have tried a vast array of configurations:
Transport methods, port, host, etc. Optimum settings seem to get me the reciepients failed error. Current settings listed below.

Per suggestions in other links: removed pull down menu of emails addresses, set, and MINE=true.

Have contact web host (Brinkster), they can't figure it out either.

in Admin/Tools/Sever-Version info
There is a line SMPT = LOCALHOST.
Does this need to be changed to the same Host as in the email configuration?

Any other suggestions?


Server Information
Server OS: Windows NT PREMFS11 5.2 build 3790
Database: MySQL 5.0.51a-community-nt
PHP Version: 5.2.5 (Zend: 2.2.0) PHP Memory Limit: 32M
PHP Safe Mode: Off
PHP File Uploads: On Max Size: 32M POST Max Size: 32M
Database Data Size: 340 kB Database Index Size: 360 kB

E-Mail Transport Method  	             smtpauth  	 
E-Mail Linefeeds 	                             LF
Use MIME HTML When Sending Emails       true 	
Send E-Mails 	                            true 
Email Archiving Active? 	             true 
E-Mail Friendly-Errors 	false 
Email Address (Displayed to Contact you) 	[email protected]
Email Address (sent FROM) 	                [email protected] 	
Emails must send from known domain? 	No 	
Email Admin Format? 	                                 TEXT 	
Send Copy of Order Confirmation Emails To  [email protected] 	
Send Copy of Create Account Emails To - Status 	0 	
Send Copy of Create Account Emails To 	[email protected] 
Send Copy of Tell a Friend Emails To - Status 	0 	
Send Copy of Tell a Friend Emails To 	[email protected]
Send Copy of Customer GV Send Emails To - Status 	0 	
Send Copy of Customer GV Send Emails To 	[email protected] 	
Send Copy of Admin GV Mail Emails To - Status 	0 
Send Copy of Customer Admin GV Mail Email [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 	0
Send Copy of Cust Admin Disc Coupon Emails   [email protected]
Send Copy of Admin Orders Status Emails To - Status    0
Send Copy of Admin Orders Status Emails To [email protected] 
Send Notice of Pending Reviews Emails To - Status 	0
Send Notice of Pending Reviews Emails To 	[email protected] 
Set "Contact Us" Email Dropdown List 	
Allow Guest To Tell A Friend 	                false 	 
Contact Us - Show Store Name and Address 	1  
Send Low Stock Emails 	                   0 
Send Low Stock Emails To 	         [email protected]  
Display "Newsletter Unsubscribe" Link? 	false  
Audience-Select Count Display 	               false 	
SMTP Email Account Mailbox 	    [email protected] 	 
SMTP Email Account Password 	 
SMTP Email Mail Host 	                     mail.fabfotoframes.com 
SMTP Email Mail Server Port 	   25
Convert currencies for Text emails 	£,£:€,€

[Ajeh]

might spell this different:
[email protected]

[rweeks]

Thanks Linda, good catch.
Now email error is same, but has the correctly spelled address:

Email Error: SMTP Error: The following recipients failed: [email protected]

[Ajeh]

Sorry ... that was the first thing to come to mind ... now I am not sure what your problem is ...

Make sure you can email that address from something else (like hotmail) and receive email on that address ...

[rweeks]

Combinate of the following seems to be working for the Contact Us page:
E-Mail Transport Method smtp
SMTP Email Mail Host mail.fabfotoframes.com
SMTP Email Mail Server Port 25 (seems to work with this blank)
This in combination of fixing the typo fixed the Contact page.

Then tried new client creating, getting same error when registration finishes and the email tries to send.
Email Error: SMTP Error: The following recipients failed: [email protected] (using my home email)

Also made the following changes...
Class.phpmailer.php
Added to HOST line: "mail.fabfotoframes.com;localhost"
Changed SMTAuth = true was false

[DrByte]

SMTP Error: The following recipients failed

That message is triggered when the mailserver that your store is attempting to talk to says that it doesn't like the email address you're trying to send to.

I recommend checking the mailserver's error logs for more detailed explanation of the problem.

When running on Windows hosts, the use of SMTPAUTH is recommended -- will need to specify SMTP username, password, host and port. SMTPAUTH causes you to log in and be as accurately authenticated as possible, minimizing most error possibilities.

But if your mailserver doesn't like the recipient, there's not much you can do about it from your cart side.



As an aside, I've attempted to use Zen Cart on a couple sites hosted by Brinkster and always ran into that kind of problem (plus a few others). There was never a solution available other than finding a different host ... after which things worked flawlessly within minutes.