Why are people abandoning my site? Please check out my site

[Natallia]

I know it's a lot to ask, but could someone check my website. I have A LOT of people adding product to their basket, going through the whole login registration entry page but when it gets to shipping /delivery page - they just leave! I don't know why....

[neteasy]

at the Shipping page, it shows me 3 options

1. Purolator International, 2008-08-07 $55.34
2. Xpresspost USA, 2008-08-12 $18.45
3. Table Rate $14.95

option 1 is too much... I'd like to choose option 3 but Table Rate is confuse and it doesn't say how many days it will take to ship the product


BTW, your website doesn't display properly in Firefox

[Natallia]

Thank you so much for checking it for me. Table rate is just a default rate for when CanadaPost server is down, so people could have at least one shipping option. I will try to add some sort of explanation to it.

Firefox? I only have IE on my computer, so I can't see what's wrong with my site. Is it very bad? How can I see it in Firefox??? Thank you again!

[Natallia]

OK, I just checked it in Firefox amd other browsers and does not look good, in some browers it does not load at all! Is there a way to fix it?

[Ajeh]

The part where I go to your site and it hangs for 30+ seconds and gives me a dead page until I either try again a time or two or refresh the page or try later after 1-5 minutes ...

But some might find that to be more of a turn off and not keep trying, and trying and trying ...

Are you having server issues that you are noticing?

[Ajeh]

Something weird about your site ... in FireFox, if I have the browser window partially open and move my mouse near the edge by the scroll bar as if I wanted to resize it, it makes my mouse start jumping around right when I move it to where I should of gotten the sizing arrow for the <---> ... kinda scarry when sites make my browser do weird things and I often shut the browser fast and run far far away ...

[Natallia]

Wow! it is that bad!? I think I am going to cry now.....................
I do not know if it's a server - I host my website at sibername.com and I was told that I share the server with 900 other websites. Is this a lot? Does that effect the loading speed? The firefox problem - what can I do to fix it?

THank you so much for your answers.

[Website Rob]

There are quite a few Validation Errors that should be corrected. Then you can easily fix whatever is left over.

[Natallia]

THank you so much, Rob.
Could you tell me where to look for those codes, i.e. it says:
Line 39, Column 85: end tag for "br" omitted, but OMITTAG NO was specified
Line 39, Column 85 of what???
I am sorry, I know I sound really stupid to some of you - pro's, but I am really doing my best.

[bigbadboy]

Natallia,

Download and install Firefox, then download/ install web developers toolkit.
Open your site and then in the toolbar choose tools > validate css
This will show you where the errors are.

Then go to tools > validate html
In the options check 'show source' and then revalidate. This will make things a bit easier.