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  1. #191
    Join Date
    Apr 2013
    Location
    eglisau switzerland
    Posts
    531
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    Default Re: Monthly Sales and Tax Summary Report [support thread]

    Quote Originally Posted by DrByte View Post
    Are you logged in as a different Admin user, which uses an admin profile with different privileges?
    Ah, you are truly a Sensei.

    I will go and stand in the corner (again)!

  2. #192
    Join Date
    Apr 2013
    Location
    eglisau switzerland
    Posts
    531
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    0

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    I am using 157b, responsive classic template, PHP 7.4

    When I click on "save CSV" I do not get any CSV file, I just get redirected to my Home Page.
    Nothing in my log files, I have display debug logs files turned on.

    There is a server error message but it may not be relevant as it is just a warning and I only got it once despite several CSV trials.
    Code:
    Broken pipe: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: https://www.simmar.ch/catalog/MyAdmin/index.php?cmd=stats_monthly_sales

  3. #193
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    8,012
    Plugin Contributions
    9

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    Are you hosting on PLESK? It includes Linux and a windows-based system. Make sure your are on Linux then check with PLESK. Seems to be a recurring problem.

    https://docs.zen-cart.com/user/first...-not-supported
    Last edited by dbltoe; 9 Feb 2021 at 01:27 PM.

  4. #194
    Join Date
    Apr 2013
    Location
    eglisau switzerland
    Posts
    531
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    0

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    Serverinformationen
    Linux 3.10.0-1160.11.1.el7.x86_64

  5. #195
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    8,012
    Plugin Contributions
    9

    Default Re: Monthly Sales and Tax Summary Report [support thread]


  6. #196
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,138
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    0

    Default Re: Monthly Sales and Tax Summary Report [support thread]


  7. #197
    Join Date
    Apr 2013
    Location
    eglisau switzerland
    Posts
    531
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    Default Re: Monthly Sales and Tax Summary Report [support thread]

    On further testing, I found the help button just directs me to my home page.

  8. #198
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    8,012
    Plugin Contributions
    9

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    If you are following the drop-down directions for Solutin for one Particular Domain, it does have you log in to your account but gives you details for fixing the problem.

    I'm gonna make a WAG here and say you're not going to get it fixed till you click on that instruction or contact Plesk.

  9. #199
    Join Date
    Apr 2013
    Location
    eglisau switzerland
    Posts
    531
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    0

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    The only server error message I have received about mod_fcgid is a single warning during multiple tests so why do you believe it is the cause of my problems?

  10. #200
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    8,012
    Plugin Contributions
    9

    Default Re: Monthly Sales and Tax Summary Report [support thread]

    You posted a problem. Admittedly after drByte fixed the other problem by realizing you were using the wrong admin.
    Then, you posted the "can't get a CSV" problem. It was great that you posted the code for the error.
    This (and one other) volunteer took the time to look up a solution. It was a very simple cut and paste of the problem into google that led us to a solution.
    You claimed
    On further testing, I found the help button just directs me to my home page.
    I pointed out that the dropdown had a specific fix for your failure to get a CSV.
    In the time you've spent trying to avoid your host or the fix, it could have been done.
    Won't bother you again.

 

 
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