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  1. #1
    Join Date
    Oct 2007
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    Fairbanks, Alaska
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    customer issue Resend receipt to customer

    How do you resend a receipt for the order to the customer by e-mail after the orders complete?

    pete

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
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    Default Re: Resend receipt to customer

    They should be able to login and view their history
    Zen-Venom Get Bitten

  3. #3
    Join Date
    May 2007
    Location
    SW Florida
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    1,051
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    Default Re: Resend receipt to customer

    or go to Admin/Customers/Orders and open/edit the order in question.

    Near the bottom of the order in the comments add the term
    "Duplicate Receipt"
    Make sure you Check "Append Comments" and "Notify Customer" and press "Update".

    This will not change the state of the order and they will get an eMail similar to the original with the appended comments.

    JOhn ><>
    Newest Site: ChargerPros - Stuff4Toys

  4. #4
    Join Date
    Sep 2009
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    Idea or Suggestion Re: Resend receipt to customer

    Quote Originally Posted by Stuff4Toys View Post
    or go to Admin/Customers/Orders and open/edit the order in question.

    Near the bottom of the order in the comments add the term
    "Duplicate Receipt"
    Make sure you Check "Append Comments" and "Notify Customer" and press "Update".

    This will not change the state of the order and they will get an eMail similar to the original with the appended comments.
    Thank you John! Finding this in my search saved me for posting a similar question. My webhost had a temporary SMTP outage and while the transaction completed successfully, the customer didn't receive an invoice. Now I know how to send it manually.

 

 

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