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  1. #1
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    Default paypal express not working when customer is not logged in

    i have noticed that when a customer tries to use the express checkout without creating an account they dont get through.. yet if they create an account and use the paypal option the order goes through ok.. i am only using express checkout module as my other basic paypal is not enabled.. just the paypal express one, i am assuming all is configured ok if the order goes through when they have an account and go through normal shipping pages..
    Would anyone be able to take a look heres my website www.debbiesnappies.co.uk/shop

  2. #2
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    Default Re: paypal express not working when customer is not logged in

    What exactly do you mean by "they don't get through"?
    Where does it stop them?
    Have you done a test of it yourself to see exactly what's happening?
    What version of Zen Cart are you using?
    What addons do you have installed?
    .

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  3. #3
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    Default Re: paypal express not working when customer is not logged in

    Quote Originally Posted by DrByte View Post
    What exactly do you mean by "they don't get through"?
    Where does it stop them?
    Have you done a test of it yourself to see exactly what's happening?
    What version of Zen Cart are you using?
    What addons do you have installed?
    I am on 1.3.8 and what i mean is i can see from the admin end that they get timed out or something i have done a test and it went through ok so not sure why its happening.
    i have had a customer tell me they cannot get through with it.
    the only add on i have is royal mail and layaway..

  4. #4
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    Default Re: paypal express not working when customer is not logged in

    Quote Originally Posted by Debby View Post
    i have had a customer tell me they cannot get through with it.
    How far does it let them go? Where do they get stopped? Is there an error message?

    Try turning on debug logging and have them attempt their purchase again, and then post the logs for review. http://www.zen-cart.com/forum/showthread.php?t=61199
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: paypal express not working when customer is not logged in

    Quote Originally Posted by DrByte View Post
    How far does it let them go? Where do they get stopped? Is there an error message?

    Try turning on debug logging and have them attempt their purchase again, and then post the logs for review. http://www.zen-cart.com/forum/showthread.php?t=61199
    she said it brings her right back to the start again, at first i thought maybe it was a problem with her paypal or something.
    But since then i saw another customer try, yet when i tried afterwards it was fine.

  6. #6
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    Default Re: paypal express not working when customer is not logged in

    Quote Originally Posted by Debby View Post
    she said it brings her right back to the start again
    What does "the start again" mean?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: paypal express not working when customer is not logged in

    Quote Originally Posted by DrByte View Post
    What does "the start again" mean?
    back to to shopping caart, i will need to ask her later what exactly happened, all i know is she emailed me to say it was frustrating having to restart and it wouldnt let her pay.. that she might try later.

 

 

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