UPS We are unable to obtain a rate quote for UPS shipping.

[spikeycactus]

Hello, i get the error message We are unable to obtain a rate quote for UPS shipping. we in the checkout for UPS packages.
Maximum weight is set to 150 and i am shipping from the UK wit a UK post code.
How would i switch to the UK as i believe this could be the problem.
Thanks

[Ajeh]

UPS does not shipping 150 lb packages, by default ...

What happens if you drop that to 75 or 50?

[Ajeh]

Also, make sure you are using the UPSXML from the third party software in the Wiki as the one that comes with Zen Cart is for shipping from the US ...

[spikeycactus]

where can i find a ups xml for the uk? can you please be more specific, whats the wiki???

p.s it doesnt work at any shipping weight

[Ajeh]

On the Top right corner of your screen in the menu is a link to the Wiki ...

Look in the 3rd Party add-ons for the UPSXML for shipping from outside of the US ...

[r€nato]

I am setting up a new store and am unable to get UPS rate quotes to work. It seems like a fairly plug-and-play module so I am not sure what to do next to troubleshoot this. I shouldn't have to look into the code at all, right? I'm not afraid to do that but I do not see the need for that with this.

I have set the zip code and country for the store, I have set the max weight for a package... wtf?

Please, somebody, clue me in. If this is a stupid question then fine, but really, what am I supposed to do? Isn't UPS shipping mostly plug-and-play??????

[Ajeh]

Pretend we know nothing about what you are talking about ...

Are you using Zen Cart v1.3.8?

Are you from the US using the built in UPS Shipping Module?

Are you from somewhere else in the world and using the UPS XML 3rd Party Add On?

What are the settings in you Configuration ... Shipping/Packaging ... set to?

[r€nato]

Are you using Zen Cart v1.3.8?

yes

Are you from the US using the built in UPS Shipping Module?

yes

Are you from somewhere else in the world and using the UPS XML 3rd Party Add On?

no

What are the settings in you Configuration ... Shipping/Packaging ... set to?

Country of Origin United States
Postal Code 85713
Enter the Maximum Package Weight you will ship 75
Package Tare Small to Medium - added percentage:weight 10:0
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 0
Display Order Comments on Admin Invoice 2
Display Order Comments on Admin Packing Slip 2

=======

I've also fiddled with the "maximum package weight" and I've noticed that every time I change it, the "Best Way" shipping charge changes dramatically on a sample order I have in my shopping cart, even though the shopping cart contents have not changed.

I haven't asked about that yet since I have not really paid much attention to "Best Way" but I thought I'd mention that since I'm looking at those settings now...

[r€nato]

also, while rooting around in the PHP code to try to figure out why I am not getting sales tax figured (always shows $0.00), I saw this comment in store/includes/modules/pages/checkout_payment/header_php.php

// Load the selected shipping module(needed to calculate tax correctly)

This seems to imply that if there is a problem with the shipping module, then tax won't be calculated correctly, though this is different than saying 'won't be calculated at all'

also, I have "Best Way" selected so I guess the lack of a UPS shipping quote is not what is stopping the tax from being figured???

[Ajeh]

What does the Order weigh?

Your settings are to add 10 lbs to the weight ...

On the UPS shipping module, what settings are you using?