Hello,
I hope this is a good place to post this message. I have been reading about a number of folks using PayPal IPN who are having problems with customers being charged by PayPal for an order but that order information not reaching ZenCart. It is my understanding from reading the posts that a customer must be returned from PayPal to the ZenCart site so that the order can be recorded by ZenCart.
When signing up for PayPal and configuring my website payment options, I noticed the following: If you check the box to allow PayPal Account Optional (that is you choose to receive payments other than PayPal), your customer will not automatically be returned to your site even if you have enabled Auto Return.
From the PayPal site:
When PayPal Account Optional is turned on, your customers who are new to PayPal will no longer be required to create a PayPal account to complete a purchase—they will go through an alternate checkout, and will have the option to sign up afterward. Customers who already have PayPal accounts will continue to enjoy the privileges of those accounts, such as payment history and integration with eBay Auctions, and their checkout experience will remain the same.
This feature is available for Buy Now, Donations, and Shopping Cart buttons, but not for Subscription buttons.
Note: If you have turned on Auto Return and have chosen to turn on PayPal Account Optional for new users, a new user will not be automatically directed back to your website, but will be given the option to return.
As my understanding is that, if a customer does not choose to return to the site, the order information will not be available. Yikes! Does anyone have any suggestions for resolving this issue? I would like to figure this one out before I launch my store.
Thank you!
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