Email Accounts on different server than Website - can't send email

[Salina13]

I have had to move our email accounts over to a different server due to the server that is currently hosting the website being blacklisted by the hotmail and msn servers. Now that I've moved my email accounts over, the zencart cannot send out emails for orders, contact us, etc.
I have the send method set as php which is correct for the server that the email is on. I also have the smtp email host set with the IP address of the server that the email is on.
What am I doing wrong? The zencart will not send out emails at all.
Running: Zencart 1.3.8a
PHP 4.4.8
Server OS is Linux

Any Suggestions?

[DrByte]

Use SMTPAUTH instead of "PHP" as the Email Transport method.
Fill in all the SMTP settings with the mailbox/mailserver details of your actual mailserver.
Any problems after doing that will have to be resolved by your server administrator since they're the ones who know what they've done to "move" the mail functionality.

[Salina13]

All that was done to Move my email accounts is they changed the mx records at their end. I sent them a support request and their reply was that they had moved my domain name from the list of local domains to remote ones.
I changed the smtp email host to smtp and have all of the smtp settings setup for the host that the email accounts actually reside on and I still get an error message.
What about other settings within the email options page? Should some of those be different?
Here is what I currently have:

E-Mail Transport Method smtpauth
E-Mail Linefeeds CRLF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To <[email protected]>, <[email protected]>, <[email protected]>

SMTP Email Account Mailbox orders+tilvee.com
SMTP Email Account Password ******
SMTP Email Mail Host 74.220.202.35
SMTP Email Mail Server Port 26

[DrByte]

I changed the smtp email host to smtp and have all of the smtp settings setup for the host that the email accounts actually reside on and I still get an error message.

It's always useful to know "what" the error message is ...

[Salina13]

Error Notice: FAILED to send Email to all recipients: [email protected] (0)

That is the message I get when I try to send an email while logged into admin. Is there some way to get a more specific error message so that I know which part of the configuration is incorrect?

[DrByte]

Are *all* outgoing emails failing? or just from that one admin page?

[Salina13]

Nothing is going out at all. Orders have been placed and we don't receive the order information email and the client doesn't receive their order confirmation email.
its probably just a setting in the email options but I've been through every setting possible in there and its still not working.

[DrByte]

Have you tried using port 25 instead of 26? While more and more hosts are using 26, it's not a universally-available option.

[DrByte]

If your webserver still thinks that it has email on the same server, it may mistakenly be routing everything through itself instead of through the newly-established server.
Zen Cart just hands off the mail to the mailserver, and it's the mailserver that handles all the sending including looking up mx details etc.

I would recommend that your server administrator be the one to sort out your mail routing issues.

[Salina13]

Thanks for your help. I'm still going back and forth with the host but they are not being very helpful. It sounds like I will be moving my zencart website to a different host.
I will post a reply if I figure this out. I can't imagine that I'm the only one hosting my email and website on different servers.