Paypal Pro Direct Will Not Complete - Page Time out

[compwhizmm]

Hi,

I have Paypal Pro installed and configured on a fresh install, without any contributions. Both direct payment and express checkout have been configured for my sandbox account. Express checkout works perfectly, but when I try the direct payment, the transaction will not finish. Once I click confirm order, the page slowly loads but never finishes loading and I get a "this page cannot be displayed" error in internet explorer. I know it is configured properly because express checkout works, but direct payment won't. If any one has any suggestions, I would be very appreciative.

Thank You!

[DrByte]

If you turn on debug-log-to-file in the module's settings, what information is collected in the log files? Zip them up and post a link here to the zip for analysis.

[compwhizmm]

Thank you so much for help. Here are the two log files after I tried to run a transaction. They are attached to this forum post.

Again, thanks so much.

[DrByte]

Were there no files with CURL in the filename?

[compwhizmm]

I just hit refresh on ftp server and two new files came up with ipn in the file name, but no curl. Here they are. Again thanks!

[compwhizmm]

If this saves you any time, I just pulled this out of one of the log files. Does this have anything to do with it?

Oct 17 2008 15:46 -- IPN PROCESSING INITIATED.
*** Originating IP: 216.113.191.33 ipn.sandbox.paypal.com

Oct 17 2008 15:46 -- IPN FATAL ERROR :: Could not find stored session in DB, cannot re-create session as PayPal IPN transaction.

Oct 17 2008 15:46 -- IPN FATAL ERROR :: No saved IPN session data available. Must be an Express Checkout or Direct Pay transaction.

[DrByte]

No, those particular IPN messages are something I'd expect to see if you're testing Pro or Express

[compwhizmm]

I ran it again and got very similar log files back. Is it not working because it takes too long for PayPal to respond and the page comes back blank? I would love to get this working. If you have any suggesstions, I would really appreciate it.

Thanks so much!

[DrByte]

It does sound like PayPal is taking too long to respond.

[compwhizmm]

Any ideas on how to fix? Why is it only affecting my shop? I have a paypal wpp pro script running on different cart platform on my same server and it works just fine. Thanks for suggestions!