Strange Confirmation Email all of a sudden

[creativeone]

Everything was looking great but all of a sudden confirmation emails that we get look like this

EMAIL_TEXT_HEADER Forgiven Jewelry

Megan Kruse,
EMAIL_THANKS_FOR_SHOPPING
EMAIL_DETAILS_FOLLOW

EMAIL_TEXT_ORDER_NUMBER 163
EMAIL_TEXT_DATE_ORDERED Friday 07 November, 2008
EMAIL_TEXT_INVOICE_URL_CLICK
EMAIL_TEXT_PRODUCTS


Order info looks okay but not the headings.

[crazycucumber]

Sounds like the e-mail Language file is missing - make sure

includes/languages/english/checkout_process.php

is present and the same as the original.

should look something like :-

define('EMAIL_TEXT_SUBJECT', 'Order Confirmation');
define('EMAIL_TEXT_HEADER', 'Order Confirmation');
define('EMAIL_TEXT_FROM',' from ');  //added to the EMAIL_TEXT_HEADER, above on text-only emails
define('EMAIL_THANKS_FOR_SHOPPING','Thanks for shopping with us today!');
define('EMAIL_DETAILS_FOLLOW','The following are the details of your order.');
define('EMAIL_TEXT_ORDER_NUMBER', 'Order Number:');
define('EMAIL_TEXT_INVOICE_URL', 'Detailed Invoice:');
define('EMAIL_TEXT_INVOICE_URL_CLICK', 'Click here for a Detailed Invoice');
define('EMAIL_TEXT_DATE_ORDERED', 'Date Ordered:');
define('EMAIL_TEXT_PRODUCTS', 'Products');
define('EMAIL_TEXT_SUBTOTAL', 'Sub-Total:');
define('EMAIL_TEXT_TAX', 'Tax:        ');
define('EMAIL_TEXT_SHIPPING', 'Shipping: ');
define('EMAIL_TEXT_TOTAL', 'Total:    ');
define('EMAIL_TEXT_DELIVERY_ADDRESS', 'Delivery Address');
define('EMAIL_TEXT_BILLING_ADDRESS', 'Billing Address');
define('EMAIL_TEXT_PAYMENT_METHOD', 'Payment Method');

define('EMAIL_SEPARATOR', '------------------------------------------------------');
define('TEXT_EMAIL_VIA', 'via');

// suggest not using # vs No as some spamm protection block emails with these subjects
define('EMAIL_ORDER_NUMBER_SUBJECT', ' No: ');
define('HEADING_ADDRESS_INFORMATION','Address Information');
define('HEADING_SHIPPING_METHOD','Shipping Method');
?> 

[creativeone]

The checkout_process.php was all jumbled which happens sometimes when using FileZilla/notepad to edit files. Do you suppose that would cause it?

[crazycucumber]

Not known filezilla and notepad doing that , I use dreamweaver which I sometimes blame for that . but corruption can occur over FTP on the odd occasion. Best bet is to grab that file from the original 1.3.8a zip file and re upload it.

Good luck

[afo]

Sometimes an FTP client (like Filezilla) will strip out the line breaks which will make the content look jumbled in Notepad, but that shouldn't make any difference.

[creativeone]

I uploaded a copy of the file and hopefully that will fix it. It just started happening all of a sudden so it was kind of strange. Thanks.

[Tharina]

If I have $EMAIL_DETAILS_FOLLOW in my emails what must I do to fix this. I had a look at the checkout_process.php file and do not see anything wrong with it. Where can I start to fix this?

[schoolboy]

When a CONSTANT displays in a broswer, it usually means a bad (incorrect) edit, or a missing php file - often a language file, but not always.

Use ADMIN>>>TOOLS>>>DEVELOPER TOOL KIT to search for text strings in the php files.

In your case, look for:

$EMAIL_DETAILS_FOLLOW

you will find the file in which it appears, and you'll be able to see what's wrong there and fix it.