User is getting error "Sorry, we are not shipping to your region at this time."

[nwcorg]

I do not understand if I have all shipping turned off, or maybe I don't. I have no products on my store to actually ship. Just donations for a type of product. My customer cannot complete purchase because of warning about shipping. This is happening through paypal and zencart check out! Please help

[fairestcape]

It looks like your product(s) are "virtual".

Open a product to edit it, and where you see: Product is virtual .

Select: Yes, always free shipping.

Now, test this by adding to cart and proceeding through checkout as a test customer.

(You may see a message during checkout that says: Free Shipping - Downloads. You can probably remove / change the word "Downloads" by editing the DEFINE in its PHP language file.)

[fairestcape]

(You may see a message during checkout that says: Free Shipping - Downloads. You can probably remove / change the word "Downloads" by editing the DEFINE in its PHP language file.)

In my cart, the reference is in english.php : Line #550 : define('CART_SHIPPING_METHOD_ALL_DOWNLOADS','- Downloads');