The last day or so I have been receiving orders that are emtpy. Authorize net approves the payment and has the items correct, but zencart just shows a total with no items. Any ideas?
I am using godaddy, so I am wondering if it is one of there unannounced config changes.
Thread: Empty Orders - GoDaddy - AuthNet
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22 Nov 2008, 03:19 PM #1
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Empty Orders - GoDaddy - AuthNet
Last edited by Kim; 22 Nov 2008 at 04:24 PM.
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22 Nov 2008, 06:25 PM #2
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Re: Empty Orders - GoDaddy - AuthNet
If you are serious about your eCommerce site I suggest you get away from the mass marketed hosts like GD...
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22 Nov 2008, 06:44 PM #3
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Re: Empty Orders - GoDaddy - AuthNet
Nice words from a competitor. I got a pm promoting his business. I know GD isn't the best for ZC and will probably be moving. But I need help for the short term.
Originally Posted by kobra
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22 Nov 2008, 07:36 PM #4
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Re: Empty Orders - GoDaddy - AuthNet
When you do an actual transaction yourself, what happens after you click Confirm on the last page of checkout? Do you see any errors? Does the order show up? Are the details in *your* order? Originally Posted by tbaquatics
Which authorize.net module are you using?
What version of Zen Cart? Is this an upgraded site? From which versions?
Did you make *any* changes on your site since before these symptoms started happening? Any edited files? Any added files? Any configuration switches changed in the admin?.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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22 Nov 2008, 07:43 PM #5
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Re: Empty Orders - GoDaddy - AuthNet
Originally Posted by DrByte
No changes at all. 1.8.3 is the version.
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22 Nov 2008, 08:06 PM #6
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Re: Empty Orders - GoDaddy - AuthNet
That's one down. Care to answer any of the other questions I asked? Originally Posted by tbaquatics
.
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22 Nov 2008, 09:25 PM #7
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Re: Empty Orders - GoDaddy - AuthNet
Originally Posted by DrByte
Juxt got another order and it worked. I think it may have been impatient folks hitting reload too many times. Originally Posted by tbaquatics
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7 Dec 2008, 06:46 PM #8
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Re: Empty Orders - GoDaddy - AuthNet
Originally Posted by DrByte
Problem resurfaced. No edited files, no changes, no nothing....Using AIM
User reports receiving a blank page after submitting order.
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7 Dec 2008, 09:58 PM #9
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Re: Empty Orders - GoDaddy - AuthNet
Unless communicated by PM many of DrByte's questions remain open
Originally Posted by DrByte
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7 Dec 2008, 11:51 PM #10
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Re: Empty Orders - GoDaddy - AuthNet
Which authorize.net module are you using? AIM
What version of Zen Cart? 1.8.3
Is this an upgraded site? No
From which versions? N/A
Did you make *any* changes on your site since before these symptoms started happening?
Other than adding items, sales, no.
Any edited files? Nothing changed before it happened.
Any added files?Nothing changed before it happened.
Any configuration switches changed in the admin?Nothing changed before it happened.
Paypal payments appear to work fine still.
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