Hello,
I just moved from shared hosting to virtual dedicated hosting on Go Daddy to solve the PCI Scan Compliance Issue of not passing the scans, then not being allowed to manipulate the server settings (it's got to be a conspiracy -- but I digress).
So, the move happened, new cert installed and everything's great until you try to pay for a product and you get Communications Error - Please notify webmaster. - Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance.
Here's the log file for the error:
Nov-24-2008 10:19:17
=================================
Comm results: couldn't connect to host
Response Code: Array
(
[0] =>
)
Array
(
[0] =>
)
Sending to Authorizenet: Array
(
[x_login] => *******
[x_tran_key] => *******
[x_relay_response] => FALSE
[x_delim_data] => TRUE
[x_version] => 3.1
[x_type] => AUTH_CAPTURE
[x_method] => CC
[x_amount] => 42.70
[x_card_num] => *******9605
[x_exp_date] => 0611
[x_card_code] => *******
[x_email_customer] => FALSE
[x_email_merchant] => TRUE
[x_cust_id] => 2
***** SOME PRIVATE DATA REMOVED BY MODERATOR *****
[Date] => November 24, 2008, 10:19 pm
[IP] => 24.143.229.179
[Session] => *****
[url] => https://secure.authorize.net/gateway/transact.dll
)
Result: Array
(
[0] =>
)
CURL info: Array
(
[url] => https://secure.authorize.net/gateway/transact.dll
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 3.5E-5
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)
Using CURL Proxy: [proxy.shr.secureserver.net:3128] with Proxy Tunnel: On
I called GoDaddy, they said it's my fault somehow, and I didn't know what to say to them. Please help, my client is going to kill me, as no one can order -- thanks in advance.
Signed, Desperate.
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