Fixing a required field that isn't working.

[Lyon]

In the costumer sign up section, the phone number is flagged with an asterisks and required text. However, I still receive orders without a phone number included. While I can fill orders when this occurs if the customer is using PayPal, my credit card processor requires a phone number to process those orders.

Where is the code that makes the field required? Can I edit it or fix it so a customer cannot complete a credit card purchase without a phone number (xxx) xxx-xxxx including area code?

Another unrelated issue I am having is customer communications being eaten by filters or bouncing back as undeliverable when I try and reply to questions or update customers on their orders. I have spoken to my host, but did not get a coherent answer on how to solve the issues.

[Ajeh]

People use spaces etc.

You could force it by changing the validation to trim it then test the results ...

[Lyon]

People use spaces etc.

You could force it by changing the validation to trim it then test the results ...

Please put that in no-geek speak please. I have no idea what you mean.

[Ajeh]

Peek in the module for the create_account.php ...

You will see the lines for testing the telephone:

  if (strlen($telephone) < ENTRY_TELEPHONE_MIN_LENGTH) {
    $error = true;
    $messageStack->add('create_account', ENTRY_TELEPHONE_NUMBER_ERROR);
  }

If that the code had a trim on it:

 if (strlen(trim($telephone)) < ENTRY_TELEPHONE_MIN_LENGTH) {
    $error = true;
    $messageStack->add('create_account', ENTRY_TELEPHONE_NUMBER_ERROR);
  }

Then blanks are not allowed ...

[Lyon]

Thanks! So, hopefully, with a "trim" spaces or blanks will no longer be a problem? :)

[Ajeh]

Blanks for the phone number will word ...

Fred was here ...

will still work as a phone number ... but a least it will try to get one out of folks based on your settings on that field ...

[aeolidia]

We are having the same problem with the telephone field, and I don't think people are entering spaces, because when I enter three spaces, I get the error to add a telephone number.

How are customers getting around entering a phone number? Or perhaps they are entering it and it's getting lost somewhere? This is happening for some PayPal Express orders, and some PayPal Pro orders made on the site with a credit card. Any ideas?

[DrByte]

With PayPal Express Checkout transactions, if the customer doesn't supply a phone number to you from the PayPal screen, it won't be copied from PayPal into your store.
You have two options:
1) Change your PayPal account to "require" a telephone number be supplied. Sometimes this is not advised, even PayPal recommends against it.
2) Email your customer and ask them to give you a phone number or update their account with their phone number.

[aeolidia]

Thanks, but what about the regular credit card orders we see that are missing phone #s? We already made the adjustments for Express.