Customers Phone Number Missing from DB

[madfastride]

I've tried several things to figure this out but the problem is persistent. Customer phone numbers are more often than not missing from the DB. I've checked to make sure on several occasions. Now the weird thing is that when I try and do a test run I can not proceeded past the create a new customer page without an email address. And upon completion I check the DB and my phone number IS stored properly. Is there something I'm unaware of... possibly a setting that turns of JavaScript and allows customers to proceed with out a phone number. I'm not sure the verification is JS and if it is I doubt so many customers are using this setting. Any help would be appreciated

Thanks http://www.healthykitchenware.com


PS I did check Telephone number is missing from invoices and this is not my problem at all.

[DrByte]

If you're using PayPal Express Checkout and your customer-accounts are being auto-generated by that process, then you're missing the phone number because the customer hasn't shared it with you.

You could try changing your PayPal account settings to require a phone number. PayPal doesn't recommend this, primarily because they see themselves as the keeper of private info.

[madfastride]

I thought of this. And disabled the option to go to pay pal before creating a customer account in Zen Cart. If pay pal is the problem are they then somehow writing over the phone numbers in the DB?

Thanks

[DrByte]

PayPal doesn't change any existing account details.
The Express Checkout will simply create an account if one doesn't already exist for that customer's PayPal email address in your store.

[mochang]

Hi,
does anyone know where to find the option to require a phone number with paypal express,

thanks,
Mo

If you're using PayPal Express Checkout and your customer-accounts are being auto-generated by that process, then you're missing the phone number because the customer hasn't shared it with you.

You could try changing your PayPal account settings to require a phone number. PayPal doesn't recommend this, primarily because they see themselves as the keeper of private info.

[DrByte]

Look in your PayPal account Profile settings. I believe it's under Website Payment Preferences.

[mochang]

thanks DrByte.
Just found it