Hey guys!
First let me tell you that I really appreciate the effort the Zen Cart team puts behind this product. Its a high quality solution for an unbeatable price, plus there is great support through this forum.
I have been using Zen Cart for 2 years now, and receive payments through Linkpoint. For the setup I used Zen Carts recommendation, I believe through this link .
http://www.zen-cart.com/index.php?ma...es&pages_id=30
Everything seems to be working, but the linkpoint part has always been shady. I have just a slight idea of what I am being charged ($19 monthly, $9.95 settlement fee (??), $5 customer support), but this fee varies by month, without a clear description. Just found out there is a $1.25 fee for bad address check.
In addition to that, they discount the transaction fee (visa, mastercard 2.39%, 4.85% if keyed manually) before crediting my account, so it takes time to match my bank statements with Zen cart sales report. Sometimes the rate changes if the card has a mileage program.
Anyway, I am not satisfied with my current reseller, which I dont even have a clear idea who is... either merchantlane.com, linkpt.net, or linkpointcentral.com, I got emails from the three addresses. Recently they switched the home page to First Data, which I know is the owner of the linkpoint standard.
Have you guys had similar experiences? I want to help the Zen cart team by using their partner reseller, however I am not satisfied by the lack of visibility in the way I am charged. Reminds me of old telephone bill where you had no idea of what was going on.
I am about to open a new ecommerce store. Do you have any suggestions of other resellers, or tips to handle this issue?
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