Originally Posted by
DrByte
That is normal. At the end of the purchase screens at the PayPal site, the customer is presented with a question: do you want to create a PayPal account so you can do future purchases faster, etc? If the customer chooses yes or no, then the order will be completed. If they dont' choose an answer to the question but just close their browser instead, your store will never hear about the order.
This is because PayPal's servers wait until the customer makes a choice before PayPal's server talks to your server to tell you about the order.
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