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  1. #1
    Join Date
    Feb 2009
    Posts
    4
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    Default Shipping error - (help!)

    I had someone else set up my online store and am having some problems with others ordering certain products.

    Basically any product that isn't marked as free shipping gives the customer a problem.

    When the customer goes to checkout they get an error message that says "Sorry, we are not shipping to your region at this time." Even if it's in the US. You can see yourself if you try to order this product

    http://milkshakekicks.com/kicks/inde...products_id=13

    But this error doesnt apply if you are ordering one of our products that has free shipping such as this one

    http://milkshakekicks.com/kicks/inde...&products_id=6


    Where/how can I fix this? Thanks

  2. #2
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,106
    Plugin Contributions
    11

    Default Re: Shipping error - (help!)

    A common mistake is to not read the shipping set up for zones in the admin menu Modules >> Shipping.

    If you enter a zone, it will only allow shipping to that zone and nowhere else. Make the zone blank and that shipping method will work for everyone.

  3. #3
    Join Date
    Feb 2009
    Posts
    4
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    0

    Default Re: Shipping error - (help!)

    I'm in the Modules > Shipping section, and I don't see a section for "zones"

    I see "zone rates" though

    Thank you

  4. #4
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,106
    Plugin Contributions
    11

    Default Re: Shipping error - (help!)

    You would need to edit the particular shipping method that is not working. You'll find the zone is one of the options under the shipping method.

 

 

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