Can't log in - can't add to cart - can't log in to admin?

[ehdesign]

I have a store at:

www.touchplate.com/store

I think something has happened to the server, but now I can't add anything to the cart (it just comes back as nothing in the cart), I can't log in as a customer and I can't log in as admin.

Any ideas?

Feel free to visit the store and see what happens.

Very weird.

I'm leaning toward some sort of session handling is broke. Any help?

[DrByte]

Yup ... session handling is broke.

[ehdesign]

Anything specific you suggest I say to the sysadmins as the work on it? I have told them I think session handling is broke....

Anything more specific?

[DrByte]

Most likely they've changed the PHP configuration (an upgrade perhaps?) and/or changed filesystem permissions/rules.
- http://www.zen-cart.com/forum/showpo...05&postcount=6
- https://www.zen-cart.com/tutorials/i...hp?article=281

[ehdesign]

Sir -

1. I tried to create my own simple PHP session scripts and they successfully set SESSSION Variables.?

2. I uploaded a new version to store2 directory and then ran install and got the following output:
(I'll attach a PDF)- can't attach, pdf too large 68kb

Webserver = Apache/1.3.41 (Unix) mod_log_bytes/1.2 mod_bwlimited/1.4 mod_ssl/2.8.31 OpenSSL/0.9.8b
HTTP Host = www.touchplate.com
Path_Translated = /home/touchal4/public_html/store2/zc_install/index.php(SCRIPT_FILENAME)
Real Path = /home/touchal4/public_html/store2
Server Free Disk Space = 1824.13 GB
PHP O/S = Linux
PHP API Mode = cgi Click here for more info
PHP Max Execution Time per page = 30
Register Globals = OFF
MySQL Support = ON
PHP Version = 5.2.6
PHP Safe Mode = OFF
PHP Sessions Support = ON
PHP Session.AutoStart = OFF
PHP session.use_trans_sid = OFF
Suggested SQL Cache Folder = /home/touchal4/public_html/store2/cache
PHP magic_quotes_runtime setting = OFF
PHP magic_quotes_sybase setting = OFF
PHP GD Support = ON
GD Version = GD bundled (2.0.34 compatible)
PHP ZLIB Compression Support = ON
PHP OpenSSL Support = ON
PHP cURL Support = ON
CURL NON-SSL Capability = Okay
CURL SSL Capability = Okay
PHP Upload Support = ON upload_max_filesize=2M; post_max_size=8M
PHP Upload TMP dir =

View PHPINFO for your server
Other System Information (For Reference Only)
The following info does not necessarily indicate any problem or configuration issue. It is simply for the sake of displaying it in an easy-to-find location.
PHP include_path = .:/usr/lib/php:/usr/local/lib/php
PHP SMTP destination = localhost
PHP sendmail path = /usr/sbin/sendmail -t -i
PHP sendmail 'from' =
PHP open_basedir restrictions =
PHP Output Buffering (gzip) = OFF
PHP FTP Support = ON
PHP XML Support = ON
PHP Session.Save_Path = /home/touchal4/public_html/store2/cache -->Writeable
File and Folder Permissions
In order for the installer to store the setup information you provide in the following pages, the configure.php files shown below need to be "writable".
includes/configure.php = Writeable
admin/includes/configure.php = Writeable
In order for many Zen Cart™ administrative and day-to-day functions to work properly, You need to mark several files/folders "Writeable". The following is a list of folders which need to be "read-write", along with recommended CHMOD settings. Please correct these settings before continuing installation. Refresh this page in your browser to re-check settings.

Some hosts may not allow you to set CHMOD 777, but only 666. Start with the higher setting first, and switch to lower values if required.
cache = OK
images = OK
includes/languages/english/html_includes = OK
media = OK
pub = OK
admin/backups = OK
admin/images/graphs = OK

3. I ran the Cache Key Utility and it said all was ok?

4. I have noticed that just recently when I log into cpanel (www.touchplate.com/cpanel), the domain is redirected to the server name: esc159.midphase.com....

Don't know if this would matter or not - just trying to figure it out

5. Haven't heard back from hosting company - but the ticket has been "elevated"


If the new install thinks all is OK, what should I be directing the host to as the possible problem?

Anything else?

[DrByte]

Did you finish the install on your store2 folder? ie: specify another database to install into ... and then test whether the add-to-cart works etc. If it works properly, then the problem is not with the server's PHP configuration.

However, the problem could still be with the permissions on the folders, and a wrong foldername specified in the Session Directory setting stored in the database ... as discussed in the 2 articles I linked to earlier.

[Andy310]

I have seen and delt with this happening before. after hours of wacking at it, replacing session files, I had to restart the computer--maccafe forced me to because it had updated--and upon restart it just worked again.

Did you ever resolve the problem ? it's the 5th now, so i'm assuming you restarted...

AND, does the cart complain of a "security error" of some kind ?