CyberSource TimeOuts on checkout

**icecold** · 12 Mar 2009, 08:05 AM

I just installed and configured Cybersource, with ZenCart 1.3.8a, and I am experiencing timeouts every time the user tries to finish with the checkout process.

What happens is after confirming the order and connecting to Cybersource's Gateway (testing server), it times out and ask for login information again, so no emails are sent for order confirmation, neither to store manager, nor the customer ...

For some reason it never display the last step page(complete order) and exits asking for login information ...

AS I said we are in testing mode, but wan't to solve this issue ASAP, so we can finally go live.

**kobra** · 12 Mar 2009, 04:23 PM

Try to debug what function is timing out - most likely a php response function. Get with your host to increase the time out for the server

**icecold** · 12 Mar 2009, 08:36 PM

Originally Posted by kobra

Try to debug what function is timing out - most likely a php response function. Get with your host to increase the time out for the server

This is strange because my php timeout was already set to 3 full minutes a while ago, I increased it because of easypopulate, and this scrip timeouts exactly after it connects to cybersource testing server.

This form action works fine:

HTML Code:

<form name="checkout_confirmation" action="https://orderpagetest.ic3.com/hop/ProcessOrder.do" method="post" id="checkout_confirmation" onsubmit="submitonce();">

Because the Cybersource's Server acknowledges the request and sends me an email message confirming the bogus purchase.

Immediately after that is when my server times out and instead of displaying the last page, asks for login info again, and doesn't count the order in admin nor finishes the purchase process.

**deBeaujeu** · 12 Mar 2009, 11:16 PM

Reviewing the following thread may provide a starting point in solving the expired session problem:

http://www.zen-cart.com/forum/showth...505#post337505

deBeaujeu

**deBeaujeu** · 17 Mar 2009, 07:16 AM

Problems with shared SSL certificates.

Here is a second thread covering the expired session problem (review post #2):

http://www.zen-cart.com/forum/showth...ght=shared+SSL

deBeaujeu