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  1. #1
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    Default Setting STORE TAX not working?

    Hello! I'm a newbie to Zen Cart and are having several problems trying to configure it right. My store is located in Singapore and we only ship to Singapore.

    I'm set up CONFIGURATION > MY STORE > BASIS OF PRODUCT TAX to "STORE"
    but upon a test dummy check-out, the taxes are not reflected in the final price.

    If I change the BASIS OF PRODUCT TAX to "SHIPPING", and using the test dummy (a singapore address), the tax calculation works...

    HELP! I can't seem to get it to work right! I need want it to reflect "STORE". Please someone help me on this? Thanks in advance!

  2. #2
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    Default Re: Setting STORE TAX not working?

    Check that the value of the Zone field under Configuration > MyStore corresponds to a tax zone you have set up.
    Goh Koon Hoek, author of "e-Start Your Web Store with Zen Cart".
    Printed book: www.lulu.com/content/10576284
    Electronic book and Errata: www.cucumbermedia.com/store

  3. #3
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    Default Re: Setting STORE TAX not working?

    Quote Originally Posted by canopy View Post
    Check that the value of the Zone field under Configuration > MyStore corresponds to a tax zone you have set up.
    Hello!

    I did - but it still doesn't compute the tax.

    I've created a Tax Zone for Singapore, and included all areas, and also set up the tax rate with Zone definitions etc.

    For MyStore I put the Zone as Singapore.

    But still no computation??

    Did I do anything wrong?

  4. #4
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    Default Re: Setting STORE TAX not working?

    Quote Originally Posted by canopy View Post
    Check that the value of the Zone field under Configuration > MyStore corresponds to a tax zone you have set up.
    btw - i've read that you're the author of the great manual for zen cart. kudos!!!

    now can you teach me how to customize and build my own template? i'm a total noob and at a loss! needless to say, I don't know CSS well, and neither do I know PHP. Copying and pasting code I can, but sometimes I make mistakes and don't know where I went wrong.

  5. #5
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    Default Re: Setting STORE TAX not working?

    Check that the State/Province field for your test customer has the same value as the Singapore zone you set up in your store.

    When checking out, also make sure that your test customer's billing or shipping address falls within the same zone definition for your tax.

    If all the above steps still do not work, try working with another zone, zone definition and tax rate together with another test customer. That should help double-check whether there are any possible mis-configurations.

    PS: I won't go off-topic here on styling your store but there are plenty of good articles in the Tutorials/FAQs section or you can post your questions in other threads
    Goh Koon Hoek, author of "e-Start Your Web Store with Zen Cart".
    Printed book: www.lulu.com/content/10576284
    Electronic book and Errata: www.cucumbermedia.com/store

  6. #6
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    Default Re: Setting STORE TAX not working?

    Okay here is the relevant info, which I've checked many many times and not sure where I am wrong.

    - CONFIGURATION > MY STORE -
    Country - Singapore
    Zone - Singapore
    Basis of Product Tax - Store
    Basis of Shipping Tax - Store

    - LOCATIONS/TAXES > ZONES -
    added a SINGAPORE zone
    Zones Name - Singapore
    Zones Code - Singapore
    Country - Singapore

    - LOCATIONS/TAXES > ZONE DEFINITIONS -
    Inserted:
    Zone Name - Singapore
    Description - Singapore GST Tax
    DETAILS -
    Country - Singapore
    Zone - All Zones

    - LOCATIONS/TAXES > TAX CLASSES -
    Tax Class Title - Goods and Services Tax (GST)
    Description - Singapore Goods and Services Tax

    - LOCATIONS/TAXES > TAX RATES -
    Tax Class Title - Goods and Services Tax (GST)
    Zone - Singapore
    Tax Rate - 7.0
    Description - Singapore Goods and Services Tax
    Priority - 0

    ------------

    PHEW! I think that's it. I'm pretty sure everything's should be done the way it should be. Where am I wrong?

  7. #7
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    Default Re: Setting STORE TAX not working?

    And what are the settings for your test product's Tax Class and your test customer's Billing/Shipping addresses?

    Btw, could you let us know what Zen Cart version you are using?
    Goh Koon Hoek, author of "e-Start Your Web Store with Zen Cart".
    Printed book: www.lulu.com/content/10576284
    Electronic book and Errata: www.cucumbermedia.com/store

  8. #8
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    Default Re: Setting STORE TAX not working?

    Quote Originally Posted by canopy View Post
    And what are the settings for your test product's Tax Class and your test customer's Billing/Shipping addresses?

    Btw, could you let us know what Zen Cart version you are using?
    Test Product Tax Class - Goods and Services Tax (GST)
    Test customer's Billing/Shipping address - City: Singapore, Country: Singapore
    Zen Cart Version: 1.3.8a

    Funny thing is, if I set the Tax Basis to Shipping, taxes work. If I set the Tax Basis to Store, taxes don't work.

  9. #9
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    Default Re: Setting STORE TAX not working?

    Just did a test on my end with the settings you posted and everything seems to work fine for Tax Basis set to Store or Billing. The GST shows up fine.

    Is your State field set to true in your Configuration > Customer Details screen?
    Goh Koon Hoek, author of "e-Start Your Web Store with Zen Cart".
    Printed book: www.lulu.com/content/10576284
    Electronic book and Errata: www.cucumbermedia.com/store

  10. #10
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    Default Re: Setting STORE TAX not working?

    Was this resolved..I am having the same issue

 

 
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