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  1. #1
    Join Date
    Nov 2007
    Posts
    342
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    Default 10417 Transaction cannot complete error?

    Hi All!

    All goes well with my zencart v1.3.7.1, but every now and then I get a customer that cannot complete the PayPal express checkout because of an error:

    PayPal Express Checkout Error (10417)

    Any ideas what is wrong??? Here is the bit of code from the logs file:


    (
    [TIMESTAMP] => 2009-04-03T02:01:35Z
    [CORRELATIONID] => 472589b3415
    [ACK] => Failure
    [VERSION] => 2.3
    [BUILD] => 870571
    [L_ERRORCODE0] => 10417
    [L_SHORTMESSAGE0] => Transaction cannot complete.
    [L_LONGMESSAGE0] => The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.
    [L_SEVERITYCODE0] => Error
    [CURL_ERRORS] =>
    )


    Thanks!
    Gabstero

  2. #2
    Join Date
    Jan 2004
    Posts
    66,335
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: 10417 Transaction cannot complete error?

    That's a problem with the customer's financial data.

    See the posts under the Similar Threads section below, esp those pertaining to 10417 errors.
    .

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    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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