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  1. #1
    Join Date
    Nov 2007
    Plugin Contributions

    Default 10417 Transaction cannot complete error?

    Hi All!

    All goes well with my zencart v1.3.7.1, but every now and then I get a customer that cannot complete the PayPal express checkout because of an error:

    PayPal Express Checkout Error (10417)

    Any ideas what is wrong??? Here is the bit of code from the logs file:

    [TIMESTAMP] => 2009-04-03T02:01:35Z
    [CORRELATIONID] => 472589b3415
    [ACK] => Failure
    [VERSION] => 2.3
    [BUILD] => 870571
    [L_ERRORCODE0] => 10417
    [L_SHORTMESSAGE0] => Transaction cannot complete.
    [L_LONGMESSAGE0] => The transaction cannot complete successfully. Instruct the customer to use an alternative payment method.
    [L_SEVERITYCODE0] => Error
    [CURL_ERRORS] =>


  2. #2
    Join Date
    Jan 2004
    Blog Entries
    Plugin Contributions

    Default Re: 10417 Transaction cannot complete error?

    That's a problem with the customer's financial data.

    See the posts under the Similar Threads section below, esp those pertaining to 10417 errors.

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