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  1. #1
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    Default Orders Go Through But Products Are Not Updated

    Hello Good People,

    I recently installed Zen Cart (the latest version 1.3.8) and I did struggle a little bit with all the configuration settings, etc, but by reading this forum, I was able to get through most of problems. There is one thing however, that I can't figure out.

    After setting up my only payment module, Website Payments Standard / Paypal, I was able to make a test purchase. However, I knew something was not right after I finished the paying process on the PayPal website, clicked on "RETURN TO [MY STORE NAME]", and saw a blank page.

    After that, I logged into my PayPal account to see if the transaction went through, and yes, I had received the money.

    The only problem I have is that I don't think that my Zen Cart store communicates correctly with my PayPal because in the admin panel of Zen Cart, I didn't see any notifications about any transactions. If I didn't check my PayPal account, I wouldn't even have known that there was a transaction (because Zen-Cart admin panel doesn't say anything). The number of the products in stock that I ordered, didn't change either.

    Ok, so, my Instant Payment Notifications (IPN) is set to "ON" in the PayPal panel; my URL is set to [http://my_website/ipn_main_handler.php]. Also, the Auto Return is set to "ON" and the URL I have is (http://(my site url)index.php?main_page=checkout_process. The token also seems to be set up correctly.

    I am trying to figure out where the problem lies. Do you have any ideas?

    One last thing. After my purchase (as a costumer) I only received a confirmation email from PayPal. Is that the only email my costumers are supposed to receive?

    Thanks ahead for your help.

    Have a great day.

  2. #2
    Join Date
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    Default Re: Orders Go Through But Products Are Not Updated

    In the ZenCart admin > modules > payment > PayPal IPN - Website Payments Standard > edit > set the Debug Mode to on

    This should provide a log of transactions and one can see where it is breaking down.

    Logs are in .includes/modules/payment/paypal/logs
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  3. #3
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    Default Re: Orders Go Through But Products Are Not Updated

    Thank you for your answer, Kobra.

    I sure will try that and see what happens during my next purchase.

    I would really appreciate, however, if you could tell me if this is a usual situation because the Debug Mode says that it "can REALLY clutter your email inbox!" if set to "Log File" or "Log and Email".

    My question is: shouldn't normally the PayPal IPN/Website Payments Standard work with that option set to "off"? When reading the tutorials, they didn't mention to make any changes to it. So I just wonder...

    Also, if I turn that option (Debug Mode) on, I still won't be able to see in my admin area the "new orders" and other information such as what products were ordered and other user information, or the number of units in stock decrease, or will I? I know all that information will be probably available to me through the log in includes/modules/payment/paypal/logs but am I not supposed to access all of it just by logging into my Admin Area?

    Again, I very much appreciate your help.
    Alex

  4. #4
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    Default Re: Orders Go Through But Products Are Not Updated

    Also, please excuse my English skills. If I am not clear enough, I can rephrase it.

  5. #5
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    Default Re: Orders Go Through But Products Are Not Updated

    Quote Originally Posted by KoBra
    This should provide a log of transactions and one can see where it is breaking down.
    Being that it is not working, the debug setting will log what is and what is not happening so that knowing what is not happening one knows where to begin to fix it....
    Once corrected, you will turn off logging
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  6. #6
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    Default Re: Orders Go Through But Products Are Not Updated

    I went through my logs (there were about 6 of them) and in I indeed found some errors there. Here they are:

    Apr 13 2009 14:03 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:3128 (0) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.sandbox.paypal.com/cgi-bin/webscr
    Trying again without SSL ...

    Apr 13 2009 14:03 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:80 (0) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.sandbox.paypal.com/cgi-bin/webscr
    Trying again without specified protocol ...

    Apr 13 2009 14:04 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = proxy.shr.secureserver.net:80 (110) Connection timed out

    www.sandbox.paypal.com/cgi-bin/webscr


    Apr 13 2009 14:04 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:3128 (32) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.sandbox.paypal.com/cgi-bin/webscr
    Trying again without SSL ...

    Apr 13 2009 14:04 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = http://proxy.shr.secureserver.net:80 (-1208221912) Unable to find the socket transport "http" - did you forget to enable it when you configured PHP?

    http://www.sandbox.paypal.com/cgi-bin/webscr
    Trying again without specified protocol ...

    Apr 13 2009 14:04 -- IPN FATAL ERROR :: Could not establish fsockopen.
    Host Details = proxy.shr.secureserver.net:80 (113) No route to host

    www.sandbox.paypal.com/cgi-bin/webscr


    Do you think that is the reason why I am not being notified about any transactions in my Admin panel?

    Thank you again.

  7. #7
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    Default Re: Orders Go Through But Products Are Not Updated

    I hope I didn't post anything I "wasn't supposed to"...
    Last edited by AlexAl; 14 Apr 2009 at 02:41 AM.

  8. #8
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    Default Re: Orders Go Through But Products Are Not Updated

    Quote Originally Posted by AlexAl View Post
    http://proxy.shr.secureserver.net:3128
    You are using GoDaddy for your hosting. They made a change to their servers several months ago which caused paypal operations to break.
    You can find the appropriate "fix" instructions here: http://www.zen-cart.com/forum/announ....php?f=18&a=10
    .

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  9. #9
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    Default Re: Orders Go Through But Products Are Not Updated

    Thank you Kobra and BrByte!

 

 

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