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  1. #1
    Join Date
    Jan 2007
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    Default change order status but do not want to send customer email

    I want to change order status from "pending" to "delivered" but do not want the customers to receive an email.

    (explan: last yr we used the cart for orders only - no credit card taken..... and our default status was 'pending'. Now we are using the cart with credit cards, and I had the sense to change the status to 'delivered'..... (we're selling memberships to a sports center - it's basically virtual)

    So our new orders are OK, with the "delivered" status, but I'm concerned if customers view their prior orders, they'll get confused if they notice "pending".

    Is there any way to change the order status on the past orders without triggering an email - perhaps using phpadmin?

    thank you

  2. #2
    Join Date
    Apr 2006
    Location
    Ohio
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    Default Re: change order status but do not want to send customer email

    Jr,
    All you half to do is unclick the Notify Customer square box right below the Status box, then click Update..

    this will change your order from pending to whatever you have choosen, and not send an email to the customer
    Mark
    Hare Do

  3. #3
    Join Date
    Jan 2007
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    Default Re: change order status but do not want to send customer email

    Thank you - how obvious - I never scrolled down to notice that on the orders page

    I'm wondering still if this can be bulk-loaded via phpadmin and I will just try to do that with one of them and see what happens.

    THANK YOU

  4. #4
    Join Date
    Apr 2006
    Location
    Ohio
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    Default Re: change order status but do not want to send customer email

    Your Welcome
    Mark
    Hare Do

  5. #5
    Join Date
    Jan 2005
    Location
    Winter Haven, FL
    Posts
    163
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    Default Re: change order status label

    In the admin section under orders, I want to change a status label from "delivered" to say "shipped". Or simply add a 5th choice which would say "shipped". Greatly appreciate your help.

  6. #6
    Join Date
    Jan 2008
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    1,700
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    Default Re: change order status but do not want to send customer email

    That's in Admin -> Localization -> Orders Status

  7. #7
    Join Date
    Jan 2005
    Location
    Winter Haven, FL
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    163
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    Default Re: change order status but do not want to send customer email

    thanks - if it had been a snake and any more obvious - it would have bit me.

 

 

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