I've finally gotten to the bottom of all my bailed carts! A customer contacted me and has been working with me to identify a strange error that's occurring AFTER they've logged into Paypal.
She adds something to her cart, then clicks the big yellow Paypal express button and logs into Paypal. Everything seems to be going well but when she clicks on the confirm button from Paypal, she get an IE style popup saying:
"Errors have occured during the processing of your order.
Please make the following corrections
*Please select a payment method for your order"
Does anyone have any idea what can be causing such a strange error? This has definitely cost me an awful lot of sales. I reckon I get at least three bailed carts a day and when I check on SuperTracker, their landing page has been the checkout page! From what I can see on SuperTracker, customers are trying to checkout, failing, logging in to try again and it's failing again so they bail!
This is probably costing me about £150 a day which I could really, really use..... does anyone have any idea what can be causing this? Please?
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