Not receiving order but receiving payment

[Glenn123]

Hi guys I really hope someone here could help me! I have just set up paypal IPN and although users are able to make a transaction okay, there seems to be a problem as I am not receiving the orders in my zen cart admin.

My logs are as follows:

May 21 2009 16:35 -- Keys for submission: Array
(
[charset] => iso-8859-1
[lc] => GB
[page_style] => Primary
[custom] => zenid=423f2e5ae27f0047ad9cd02ce56e32c1
[business] => [email protected]
[return] => http://www.stainlessclassics.com/che...referer/paypal
[cancel_return] => http://www.stainlessclassics.com/checkout_payment
[shopping_url] => http://www.stainlessclassics.com/shopping_cart
[notify_url] => http://www.stainlessclassics.com/ipn_main_handler.php
[redirect_cmd] => _xclick
[rm] => 2
[bn] => zencart
[mrb] => R-6C7952342H795591R
[pal] => 9E82WJBKKGPLQ
[first_name] => Glenn
[last_name] => Walker
[address1] => 4 Carriage Mews
[city] => Ilford
[state] => 0
[zip] => IG14GS
[country] => GB
[email] => glennanthonywalker######################
[H_PhoneNumber] => 02083320331
[night_phone_b] => 02083320331
[day_phone_b] => 02083320331
[no_shipping] => 1
[upload] => 1
[currency_code] => GBP
[cmd] => _ext-enter
[item_name] => Stainless Classics Purchase
[item_number] => Store Receipt
[amount] => 5.70
[shipping] => 0.00
[tax] => 0.00
[tax_cart] => 0.00
)

May 21 2009 16:35 -- IPN PROCESSING INITIATED.
*** Originating IP: 66.211.170.66 notify.paypal.com

May 21 2009 16:36 -- IPN INFO - POST VARS to be sent back for validation:
To: www.paypal.com:80
POST /cgi-bin/webscr HTTP/1.1
Host: www.paypal.com
Content-type: application/x-www-form-urlencoded
Content-length: 84
Connection: close

Array
(
[cmd] => _notify-sync
[tx] =>
[at] => ebRwz**********ORtLW
)


May 21 2009 16:36 -- IPN INFO - Confirmation/Validation response



5
FAIL
0


May 21 2009 16:36 -- IPN WARNING :: PDT Transaction was not marked as SUCCESS. Keep this report for potential use in fraud investigations.
IPN Info =
5
FAIL
0


May 21 2009 16:36 -- PDT Returned Data Array
(
)


May 21 2009 16:36 -- PDT WARNING :: Order not marked as "Completed". Check for Pending reasons or wait for IPN to complete.
[payment_status] =>
[pending_reason] =>





I have checked and port 80 is open. Also all of my paypal settings seem to be correct including the pdt.

Any suggestions?

Many thanks,
Glenn

[stevesh]

Lots of threads about this, especially if you're using GoDaddy. Search the forum for paypal order

Here's one:

http://www.zen-cart.com/forum/showth...t=paypal+order

[Glenn123]

Hi thanks,

I have searched exhaustingly through all of the threads but nothing seems to be working

I am using the latest version of zen cart so the latest paypal ipn patch is installed. All of the settings in both my admin and in paypal seem to be perfect as well.

My concern is that it is something to do with my host. Has anyone else had experience with 1&1 web hosting using this paypal IPN? Your feedback would be amazing.

My log file is posted above, and i'll keep looking and hopefully i'll have a solution up here soon

Thanks, Glenn

[Glenn123]

i also have "allow_url_fopen = On" in my php.ini file which is sitting in my root.

Is that okay?

[DrByte]

My concern is that it is something to do with my host.

Quite possible.

Has anyone else had experience with 1&1 web hosting using this paypal IPN?

I've seen lots of negative feedback about hosting with 1&1's servers. I can't recall how much of it was related to PayPal transactions specifically though.

i also have "allow_url_fopen = On" in my php.ini file which is sitting in my root.

Is that okay?

I know there's a message in the "technical requirements" that says that. Unfortunately that message is an error, and allow_url_fopen is not a requirement. So, don't worry about that part.

[DrByte]

... all of my paypal settings seem to be correct including the pdt.

I suggest you try disabling PDT, at least temporarily, both in your PayPal account and in your ZC Admin (make it blank). Then see what happens, esp in the logs, when you attempt a transaction.

And, since the IPN technology is based on older less sophisticated methods, I strongly recommend using Express Checkout instead. It doesn't have to wait for the background IPN in order to process the order.