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  1. #1
    Join Date
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    Default Order Confirmation email missing customer address?

    Hello, I am setting up a site for http://sounddiaperservice.com/produts and he just received his first order. He got the order confirmation email telling him that the order had been made but it does not include the customers information like their street address. This will be useful to him as this is a delivery business. The customer is required to enter this info when they purchase, but he doesn't want to have to go to the site to look that up, just get it off the email on his smart phone as he is driving.

    How do I set up that email to retrieve that information?

    Please be specific as to the location of the PHP file that needs to be altered.

    Thank you in advance for considering this issue.

    Here is the email that he received, the billing address and delivery address are blank:



    From: "Sound Diaper Service" <>
    Date: Jun 6, 2009 1:45 PM
    Subject: [NEW ORDER] Order Confirmation No: 1
    To: <>

    AuthCode: 05885C TransID: 2466279993

    Order Confirmation from Sound Diaper Service

    Janae Huber

    Thanks for shopping with us today!
    The following are the details of your order.
    ------------------------------
    ------------------------
    Order Number: 1
    Date Ordered: Saturday 06 June, 2009
    Detailed Invoice:
    https://products.sounddiaperservice....nfo&order_id=1

    It would be great if you could clarify if we just call to set up our first
    delivery or if it's automatic based on our due date? Thanks! Janae

    Products
    ------------------------------------------------------
    1 x New Client Account Set up = $74.86
    Due date or birth date June 20, 2009
    new born
    ------------------------------------------------------
    Sub-Total: $74.86
    Per Item (Best Way): $2.50
    Total: $77.36

    Delivery Address
    ------------------------------------------------------


    ,


    Billing Address
    ------------------------------------------------------


    ,


    Payment Method
    ------------------------------------------------------
    Credit Card

    Visa XXXXXXXXXXXX6622




    -----
    This email address was given to us by you or by one of our customers. If you
    feel that you have received this email in error, please send an email to



    -----
    Copyright (c) 2009 Sound Diaper Service. Powered by Zen Cart

    Office Use Only:
    From:
    Email:
    Login Name: Janae Huber
    Login Email: yahoocom
    Telephone: 360 870.0227
    IP Address: 76.28.184.222 - 76.28.184.222
    Host Address: c-76-28-184-222.hsd1.wa.comcast.net
    Date and Time: Sat Jun 6 2009 13:45:30 PDT
    Last edited by azwli; 23 Jun 2009 at 05:12 AM. Reason: adding the email that he received.

  2. #2
    Join Date
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    Default Re: Order Confirmation email to include customer address

    Zen Cart normally does include the billing address, and if the order is shippable, also the shipping address, in the order confirmation emails.
    Something you've customized is apparently leaving address information blank.
    Surely you tested the normal operation before you let the store start taking orders, right?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Order Confirmation email to include customer address

    Well, *ahem*, I tested some things... It all seems to be working and he really didn't want a delay in business from his previous web site. I will look into settings that I may have changed. Any direction would be appreciated. I am a bit new at using Zen Cart, This being my second installation, and the first I did little more than install it for a client and let him figure it out. I learn very quickly though...

  4. #4
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    Default Re: Order Confirmation email to include customer address

    I'm not sure why you're getting no address details. That's very unusual.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: Order Confirmation email to include customer address

    well, I did another test and it worked just fine, I guess I will just have to wait until another sale comes in to see. Thank you for your response.

  6. #6
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    Default Re: Order Confirmation email to include customer address

    Hello, All tests that I have done worked just fine, but my client just received another order that contains no address. Any ideas?

    AuthCode: 00536C TransID: 2514500587

    Order Confirmation from Sound Diaper Service

    Marsha Z.

    Thanks for shopping with us today!
    The following are the details of your order.
    ------------------------------
    ------------------------
    Order Number: 4
    Date Ordered: Saturday 11 July, 2009
    Detailed Invoice:
    https://products.sounddiaperservice....nfo&order_id=4

    Products
    ------------------------------------------------------
    1 x Gift Certificates (GIFT-25) = $25.00
    ------------------------------------------------------
    Sub-Total: $25.00
    Free Shipping: $0.00
    Total: $25.00

    Billing Address
    ------------------------------------------------------


    ,


    Payment Method
    ------------------------------------------------------
    Credit Card

    Visa XXXXXXXXXXXXxxxx

  7. #7
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    Default Re: Order Confirmation email to include customer address

    What add ons or modifications have you made to the code?
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

  8. #8
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    Default Re: Order Confirmation email missing customer address?

    I haven't done a whole lot. I set up Authorize.net, I have messed with the css to change the template, I haven't added any Mods or add-ons, I have added 3 products with options...I don't know, nothing that seems out of the ordinary.

  9. #9
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    Default Re: Order Confirmation email missing customer address?

    Which Authnet module? If you're not using the AIM module, I would suggest trying it.
    I'm not clear on which version of Zen Cart you've installed either.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
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    Default Re: Order Confirmation email missing customer address?

    Zen Cart 1.3.8a


    Enable Authorize.net (AIM) Module
    True

 

 
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