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  1. #1
    Join Date
    Feb 2008
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    Default Your Shopping Cart is empty.

    Dear Zen Cart,

    The shop I created for my client was working fine for a few months until suddenly, out of no where, customers cannot checkout. It returns "your shopping cart is empty." .

    The site uses SSL.

    I have reverted the site back to the old working backups but it is still doing the same. I am completely lost and desperately in need of advice.

    I don't know where to even troubleshoot. Please help. Thanks in advance.

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: Your Shopping Cart is empty.

    If you search the forums for "your shopping cart is empty" you'll find several threads about this problem. Seems there are several possible causes, too, from config file problems to hosting issues.

  3. #3
    Join Date
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    Default Re: Your Shopping Cart is empty.

    Thank you for your kind response stevesh, I did search for the forum for the exact words but did not return any relevant answers as far as i tried.

    http://www.zen-cart.com/forum/search...rchid=11148400

    Thank you for your input stevesh, I have a feeling it is not on my end. But I just don't know what to do at this point. Please help. This issue is beyond my knowledge.

    I am still reading every threads I can at this moment.
    Last edited by saitomedia; 21 Nov 2008 at 01:12 PM.

  4. #4
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Your Shopping Cart is empty.

    Try putting that term in quotes in the search box for more relevant returned threads.

    http://www.zen-cart.com/forum/search...rchid=11148505

  5. #5
    Join Date
    Feb 2008
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    Default Re: Your Shopping Cart is empty.

    My website is:

    http://www.scienscope-products.com

    Problem: if I put something in the shopping cart and attempt to check out, it will take me to the secure part of the website BUT nothings gets added.

    If I disable secure checkout under configure.php and test the checkout routine, everything works fine.

    What I have done:


    Reloaded my old working backup for both publich_html and secure_html, but the site is still doing the same thing.

    Question: Can anyone tell me if this is a secure_html issue on my ISP? What can I do to troubleshoot this problem?

    Thanks in advance.

  6. #6
    Join Date
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    Default Re: Your Shopping Cart is empty.

    Now... my SSL certificate is not working...

  7. #7
    Join Date
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    Default Re: Your Shopping Cart is empty.

    I have installed a fresh copy of zencart on:

    http://www.scienscope-products.com/test

    to isolate the issue and found out that as soon as I attempt to check out, the session is expired, i.e. when switching from public_html to secure_html.

    Can anyone help me on this issue? Again, my website was working fine until one day, this problem start occurring.

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
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    69,402
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    Default Re: Your Shopping Cart is empty.

    Your site is down for maintenance ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  9. #9
    Join Date
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    Default Re: Your Shopping Cart is empty.

    Could you post the contents of the configure.php from the server without your username and password for the file:
    /includes/configure.php

    Have you one or two directories for your files on your server?

    Have you checked with your hosting company to confirm that there aren't problems with your secure and non-secure to ensure that they are communicating properly?

    Your sessions appear confused and it loses the cart going from secure to non-secure and loses the login as well ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #10
    Join Date
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    Default Re: Your Shopping Cart is empty.

    Code:
    // Define the webserver and path parameters
      // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
      // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
      define('HTTP_SERVER', 'http://www.scienscope-products.com');
      define('HTTPS_SERVER', 'https://www.scienscope-products.com');
    
      // Use secure webserver for checkout procedure?
      define('ENABLE_SSL', 'true');
    
    // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
    // * DIR_WS_* = Webserver directories (virtual/URL)
      // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
      define('DIR_WS_CATALOG', '/test/');
      define('DIR_WS_HTTPS_CATALOG', '/test/');
    
      define('DIR_WS_IMAGES', 'images/');
      define('DIR_WS_INCLUDES', 'includes/');
      define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
      define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
      define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
      define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
      define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
      define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');
    
      define('DIR_WS_PHPBB', '/');
    
    // * DIR_FS_* = Filesystem directories (local/physical)
      //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
      define('DIR_FS_CATALOG', '/home/sciensco/public_html/test/');
    
      define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
      define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
      define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
      define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
      define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
    
    // define our database connection
      define('DB_TYPE', 'mysql');
      define('DB_PREFIX', 'test_');
      define('DB_SERVER', 'localhost');
      define('DB_SERVER_USERNAME', '********');
      define('DB_SERVER_PASSWORD', '********');
      define('DB_DATABASE', '*********');
      define('USE_PCONNECT', 'false');
      define('STORE_SESSIONS', 'db');
      // for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage
    
      // The next 2 "defines" are for SQL cache support.
      // For SQL_CACHE_METHOD, you can select from:  none, database, or file
      // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
      // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
      // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
      define('SQL_CACHE_METHOD', 'none'); 
      define('DIR_FS_SQL_CACHE', '/home/sciensco/public_html/test/cache');
    
    // EOF
    Have you one or two directories for your files on your server?
    I assume you're asking for number of zen cart copies i have on the server, I have 2 copies. The original which is located at root, and the fresh install that is located under /test.

    Have you checked with your hosting company to confirm that there aren't problems with your secure and non-secure to ensure that they are communicating properly?
    I have checked with my hosting company and they said no setting has changed on their end. I did mention that there seem to be problem communicating between public_html and secure_html, but none of their technician can identify the problem at the moment.

    Your sessions appear confused and it loses the cart going from secure to non-secure and loses the login as well ..
    Yes, it's not only the cart contents that gets lost, but even after creating an account, as soon as I leave the secure area, it logs me out.

    I'm not sure if this thread: https://www.zen-cart.com/forum/showt...t=59769&page=2

    has anything to do with it, but my problem is that the site was working fine before. Even a freshly installed zen cart without any modification is having problems.

 

 
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