"please visit this product's webpage" link trouble

[Bonkycat]

Version: Zen Cart 1.3.8a Patch: 1:: Fresh install
Addon/customized: Template
linux with godaddy
URL: www.platinumringjewelry.com
I searched the forum and FAQs, found 31 posts related to this topic but none held the answer for me.

The link on the products page that takes them to the "product's webpage" is not functioning properly, it currently does this:
http://platinumringjewelry.com/index...%3Fiid%3D69634

However, it didn't have a problem before moving to new hosting. I have reloaded the information and no change.

Also, it doesn't malfunction in the admin when previewing the product before updating.

Any and all help greatly appreciated.
Lisa

[Bonkycat]

Apologies, I forgot to add an important piece of information.

One of the posts I read that contained similar information to my problem had the user look for a redirect folder. In that example the user had an empty redirect file and the problem was resolved for him and no other information was provided.

I have checked the redirect file and compared it to another and all of the information is there and appears to me (a complete novice) to be complete and accurate.

For some reason on the site I am working on, the product's webpage link is putting my own site back into the URL in front of the URL to the manufacturers actual product page.

Hope that I have been more clear.

[Ajeh]

How did you add the URL on the Product when editing it?

Example:

Products URL:
(without http://)
www.microsoft.com/hardware/mouse/explorer.asp

NOTE: there isn't any: http:// used on the URL for the Product ...

NOTE: when adding/editing a manufacturer, that DOES use the: http://

Example:

Manufacturers URL:
http://www.microsoft.com

[Bonkycat]

Hi Linda,

Yes, I checked that before posting. Both fields were entered as required and the problem still presents itself. I had another problem yesterday and was searching the forums for the answer. In doing so I came across something that might be causing all of the problems. As I mentioned in the first post, the trouble started after moving to new hosting. It appears that somewhere in the saving/downloading then uploading again process, the code became double spaced. I followed instructions in another post and looked in specific files to remove extra space before or after the code, it did fix some of the smaller problems when the extra spaces were present.

With the problem yesterday, I couldn't change the store from showcase to showcase with prices. I then discovered I couldn't change the customer shopping settings either. A poster with a similar situation was directed to the admin/includes/functions/html_output.php file. Although I didn't have the exact problem the other poster had, I did decide to copy a clean, single spaced version of that file and it fixed both of those problems. I had hoped that it might be the same for the products webpage issue and repeated the process in the redirects file. I am afraid that it didn't work.

I am beginning to think it has something to do with double spacing in a file, but which file(s) controls the "view this product's webpage" information? Unless I am totally off base and there is another possibility. At this point I am willing to try anything :)

Thanks in advance for your time,
Lisa

[Ajeh]

Could you give me an URL and a click for click to see this happen ...

[Bonkycat]

Thank you for your continued assistance. I re-entered the information for the products webpage on one item for you to see. I had just removed these because of the problem with the links. I hope the following is what you wanted when you asked for a click for click.

link to the website home page:

http://platinumringjewelry.com/index...ain_page=index

link to the product category:

http://platinumringjewelry.com/index...=index&cPath=1

link to the product:

http://platinumringjewelry.com/index...roducts_id=102

link that comes up in the address bar when clicking the "Please visit this products webpage" link in the product description:

http://platinumringjewelry.com/index...%26iid%3D69634

when clicking this last link the page remains grey.

Lisa
Edit to add: for some reason the forums program is shortening all of the links.

[Ajeh]

Do you have as the link:

http://www.stuller.com/products/prod...id=0&iid=69634

Or do you have:

http://www.stuller.com%2Fproducts%2F...%26iid%3D69634

When I use the first one on my site, I have no problem going to the link ...

[Bonkycat]

This is the link exactly as entered into the products page via the admin:
http://www.stuller.com/products/prod...ails.aspx?grp= j&gid= 29979&cid= 0&iid= 69634

I then click the preview button, and during preview I can click the "webpage" link and it works perfectly. However, once I have clicked update and try to access it through the live site's link on the products page, it does this:
http://platinumringjewelry.com/index.php?main_page= redirect&action= url&goto= h t t p : / / w w w .stuller.com % 2Fproducts% 2Fproductdetails.aspx% 3Fgrp% 3Dj% 26gid% 3D29979% 26cid% 3D0% 26iid% 3D69634[/url]

Putting my site's url in front, adding all of the extra garbage and not redirecting to the manufacturer's site.

*I have added spaces after all = signs and % signs in both links so the complete information appears on the forums

[Ajeh]

Could you post, from the server, without your username and password, your /includes/configure.php file?

The only time I have seen that mess up when correctly entered is due to a bad configure.php file, bad SEO or an add-on ...

[Bonkycat]

<?php
/**
* dist-configure.php
*
* @package Configuration Settings
* @copyright Copyright 2003-2007 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* @version $Id: dist-configure.php 6329 2007-05-16 15:36:56Z drbyte $
* @private
*/
// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.yourdomain.com
define('HTTP_SERVER', 'http://platinumringjewelry.com');
define('HTTPS_SERVER', 'https://platinumringjewelry.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!

// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/content/n/e/m/nemasaem2/html/platinum/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_'); // prefix for database table names -- preferred to be left empty
define('DB_SERVER', 'pla09xxxxxx45066.db.4694325.hostedresource.com');
define('DB_SERVER_USERNAME', 'xxxxxxxxxxxxxxxx');
define('DB_SERVER_PASSWORD', 'xxxxxxxx');
define('DB_DATABASE', 'pla09xxxxxx45066');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/content/n/e/m/nemasaem2/html/platinum/cache');

?>

There is actually an extra emptly line under the ?> on the server. I tried to delete this extra space as described in another post, and then save the file with the change and got an error that the file could not be saved.