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  1. #1
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    Default Zone shipping charging rate from zone 3 to zone 1

    I have just sold some items and when looking at the order, zone shipping has charged the zone 3 (international rate) to a zone 1 customer. I live in Canada and Zone 1 is Canada and Zone 3 is outside North America. I have checked and the zones are correct as well as the charges per weigh in each of the zones. Any suggestions why this might have happened and has anyone else had a similar problem?

    Moved from other thread

  2. #2
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Could you post your settings that you have right now?
    Linda McGrath
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  3. #3
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Hi
    Which settings exactly would you like posted?

  4. #4
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    If you click on your Zone Rate shipping ... copy the whole right panel and post it here ...
    Linda McGrath
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  5. #5
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Here it is, I hope this is what you requested:

    Zone Based Rates

    Enable Zones Method
    True

    Calculation Method
    Weight

    Tax Class
    --none--

    Tax Basis
    Shipping

    Sort Order
    0

    Skip Countries, use a comma separated list of the two character ISO country codes
    AX,AF,AL,DZ,AS,AD,AO,AI,AQ,AR,AM,AW,AZ,BH,BD,BY,BZ,BJ,BT,BO,BA,BW,BV,BR,IO,BN,BG ,BF,BI,KH,CM,CV,CF,TD,CN,CX,CC,CO,KM,CG,CI,HR,DJ,DM,DO,TP,SV,GQ,ER,EE,ET,FO,FJ,G A,GM,GE,GH,GI,GU,GN,GW,GY,HT,HM,HN,HK,IN,ID,IR,IQ,IL,JO,KZ,KE,KI,KP,KR,KW,KG,LA, LV,LB,LS,LR,LY,LI,LT,MO,MK,MG,MW,MY,MV,ML,MT,MH,MQ,MR,MU,YT,FM,MD,MN,MS,MA,MZ,MM ,NA,NR,NP,NC,NI,NE,NG,NU,NF,MP,OM,PK,PW,PA,PG,PY,PH,PN,PL,QA,RE,RO,RW,KN,LC,VC,W S,SM,ST,SA,SN,SC,SL,SG,SK,SI,SB,SO,ZA,GS,LK,SH,PM,SD,SR,SJ,SZ,SY,TW,TJ,TZ,TH,TG, TK,TO,TN,TR,TM,TC,TV,UG,UA,AE,UM,UZ,VU,VN,WF,EH,YE,YU,ZR,ZM,ZW

    Zone 1 Countries
    CA

    Zone 1 Shipping Table
    .2:3.00,.4:4.00,1:6.00,2:15.00,4:20.00,6:30.00,8:40.00, 10:50.00,15:60.00,100:100.00

    Zone 1 Handling Fee
    0

    Zone 2 Countries
    US

    Zone 2 Shipping Table
    .2:4.00,.5:7.50,1:9.50,2:15.00,4:25.00,6:35.00,8:45.00,10:55.00,15:65.00,100:125 .00

    Zone 2 Handling Fee
    0

    Zone 3 Countries
    AU,AT,BS,BB,BE,BM,DK,FI,FR,FX,DE,GR,IE,IT,JM,JP,LU,MX,MC,NL,AN,NZ,NO,PT,ES,SE,CH ,CB,

    Zone 3 Shipping Table
    .2:5.00,.5:10.00,1:20.00,2:40.00,4:50.00,6:60.00,8:70.00,10:80.00,15:90.00,100:1 50.00

    Zone 3 Handling Fee
    0

  6. #6
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Could you also post your settings for the Configuration ... Shipping/Packaging ...

    And could you give an example of the weight that you are trying to ship and what you are getting on the charges vs what you think you should be getting?
    Linda McGrath
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  7. #7
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Title Value Action
    Country of Origin Canada
    Postal Code T0K 1H0 Info
    Enter the Maximum Package Weight you will ship 20 Info
    Package Tare Small to Medium - added percentage:weight 0:0 Info
    Larger packages - added packaging percentage:weight 0:0 Info
    Display Number of Boxes and Weight Status 3 Info
    Order Free Shipping 0 Weight Status 0 Info
    Shipping Estimator Display Settings for Shopping Cart 1 Info
    Display Order Comments on Admin Invoice 1 Info
    Display Order Comments on Admin Packing Slip 1 Info

    Country of Origin
    Please make any necessary changes

    Country of Origin
    Select the country of origin to be used in shipping quotes.

    Cancel
    Zen Cart:: the art of e-commerce

    Here is what is showed for the shipping charges on the invoice. Only other thing strange is that no zone showed (No CA)where it did on previous and has on subsequent invoice

    Wrong one - Zone Rates (Shipping to (1 x 0.35lb(s))): $10.00 USD

    Correct subsequent one - Zone Rates (Shipping to CA (1 x 0.05lb(s))): $3.00 USD

  8. #8
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    NOTE: Your Maximum Weight is set to 20 ... yet you have higher weight calculations ... be sure to test those later ...

    You have me confused here ...

    You show two different weights and two different prices:
    Wrong one - Zone Rates (Shipping to (1 x 0.35lb(s))): $10.00 USD

    Correct subsequent one - Zone Rates (Shipping to CA (1 x 0.05lb(s))): $3.00 USD
    Are you sure these were for the same weight and for Canada?

    Also, remove the trailing comma on your countries on the Zones ... that should not be there ...

    I also have your settings working on my site ... but I have to recheck to make sure that in cleaning up the spaces and line breaks that I did not fix something ...
    Linda McGrath
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  9. #9
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Hi
    The wrong one was for one order shipped to Canada that had no CA for zone and calculated the cost incorrectly. The correct one was for a totally different(subsequent) order with a different weight also sent to Canada that calculated the shipping correctly. I just included both of these to show the one that calculated incorrectly and had the actual zone shipped to missing..

  10. #10
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    Default Re: Zone shipping charging rate from zone 3 to zone 1

    Have you an URL where we could perhaps peek at this and test it?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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