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  1. #1
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    Default Stop PayPal Error Emails

    How do I stop getting emails about payment errors with PayPal? I have debug mode turned off. I am using version 1.3.9e but have had this problem in every version I have used going back years.

    Thank you.

  2. #2
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    Default Re: Stop PayPal Error Emails

    PayPal debug emails are controlled by the Debug Logging option in each of the PayPal payment module settings in your admin area.
    .

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  3. #3
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    Default Re: Stop PayPal Error Emails

    I understand that. As I said, the debug options on the PayPal modules (both Express Checkout and Payments Pro) are turned OFF and I'm still getting the emails.

  4. #4
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    Default Re: Stop PayPal Error Emails

    Are the emails all about "IPN" activity? Or are they also about "CURL" activity?

    You said this has been happening for years ... but you're only reporting it now?

    When you upgraded, did you click "Remove" on all your payment modules, and then re-Install and re-configure them?
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    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: Stop PayPal Error Emails

    The emails are for both Direct Payment errors and Express Checkout errors.

    Yes, when upgrading I removed the modules and after the upgrade did a reinstall and reconfiguration.

  6. #6
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    Default Re: Stop PayPal Error Emails

    So, these emails are for *errors* and not merely logs of every transaction?

    I'm having a hard time guessing what exactly your symptoms are, without seeing the actual collection of messages you're complaining about.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: Stop PayPal Error Emails

    The emails only come when there are errors in a transaction. The subjects are:

    ALERT: PayPal Direct Payment Error (some #)

    or

    ALERT: PayPal Express Checkout Error (some #)

    I know how to check the error number to find out what the error is. The problem is almost all of the errors are user errors and I can't be getting emails every time, for example, a customer enters their credit card number incorrectly.

 

 

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