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  1. #1
    Join Date
    Aug 2009
    Posts
    3
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    Default Email Error: SMTP Error: The following recipients failed

    Dear all:

    Hi, I am having problems with Zen Cart email options. I keep getting the error:

    Email Error: SMTP Error: The following recipients failed

    Zen Cart version: 1.3.8a

    Using Godaddy email mail host

    The setting for the email options

    E-Mail Transport Method smtp
    E-Mail Linefeeds LF
    Use MIME HTML When Sending Emails false
    Send E-Mails true
    Email Archiving Active? false
    E-Mail Friendly-Errors false
    Email Address (Displayed to Contact you) [email protected]
    Email Address (sent FROM) [email protected]
    Emails must send from known domain? Yes
    Email Admin Format? TEXT
    Send Copy of Order Confirmation Emails To [email protected]
    Send Copy of Create Account Emails To - Status 0
    Send Copy of Create Account Emails To [email protected]
    Send Copy of Tell a Friend Emails To - Status 0
    Send Copy of Tell a Friend Emails To [email protected]
    Send Copy of Customer GV Send Emails To - Status 0
    Send Copy of Customer GV Send Emails To [email protected]
    Send Copy of Admin GV Mail Emails To - Status 0
    Send Copy of Customer Admin GV Mail Emails To [email protected]
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
    Send Copy of Admin Orders Status Emails To - Status 0
    Send Copy of Admin Orders Status Emails To [email protected]
    Send Notice of Pending Reviews Emails To - Status 0
    Send Notice of Pending Reviews Emails To [email protected]
    Set "Contact Us" Email Dropdown List
    Allow Guest To Tell A Friend false
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 0
    Send Low Stock Emails To [email protected]
    Display "Newsletter Unsubscribe" Link? true
    Audience-Select Count Display true
    SMTP Email Account Mailbox sales
    SMTP Email Account Password xxxxx
    SMTP Email Mail Host relay-hosting.secureserver.net
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails £,?:€,?


    Can someone help me to slove the problem

    Thanks for your help

  2. #2
    Join Date
    Jun 2008
    Location
    Colorado
    Posts
    147
    Plugin Contributions
    0

    Default Re: Email Error: SMTP Error: The following recipients failed

    Quote Originally Posted by jerrychu View Post
    Dear all:

    SMTP Email Account Mailbox sales
    SMTP Email Account Password xxxxx
    SMTP Email Mail Host relay-hosting.secureserver.net
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails £,?:€,?


    Can someone help me to slove the problem

    Thanks for your help
    I believe you need to include the full email address under SMTP Email account mailbox ie: [email protected]

    Under SMTP email mail host try smtpout.secureserver.net

    on the other hand is there a reason your using the smtp method when I used Godaddy shared hosting sendmail or php both worked great for me.

  3. #3
    Join Date
    Aug 2009
    Posts
    3
    Plugin Contributions
    0

    Default Re: Email Error: SMTP Error: The following recipients failed

    Quote Originally Posted by Mustang394 View Post
    I believe you need to include the full email address under SMTP Email account mailbox ie: [email protected]

    Under SMTP email mail host try smtpout.secureserver.net

    on the other hand is there a reason your using the smtp method when I used Godaddy shared hosting sendmail or php both worked great for me.
    Dear

    Thanks you, but it's still not working

    Still show the weong message:
    Email Error: SMTP Error: The following recipients failed

  4. #4
    Join Date
    Aug 2009
    Posts
    3
    Plugin Contributions
    0

    Default Re: Email Error: SMTP Error: The following recipients failed

    Dear

    For the smtp method, I just do waht they said.

    I found out some information for the Troubleshooting Email Problems in Zen Cart on wiki.

    I aslo try the sendmail or PHP method that you said, but it's still not working.

    The following information that I found on wiki

    http://www.zen-cart.com/wiki/index.p..._Hosting_Plans


    GoDaddy Hosting Plans
    If using the default "PHP" setting for Email Transport method doesn't work, try the following:
    Use "SMTP" for your Email Transport setting instead.
    Set your SMTP Email Server address to: relay-hosting.secureserver.net
    You can probably leave the SMTP mailbox and password fields blank
    Set the "Emails must send from known domain" to yes. (This is required so that the GD mail servers don't reject your emails)
    For your "Sent FROM" email address, use an email address that matches the domain name of your website. ie: if your website is www.abc.com, then use something like [email protected] as your Sent From email address (otherwise GD may reject your emails).
    Do not send an email "to yourself", "from yourself" when testing.
    Set your Max Email limit:
    If you have a GoDaddy hosting plan and plan to use it for sending emails from your Zen Cart site, you should check your email account list and set the "smtp relay transmissions per day" to the max of 250/day instead of the default of 0/day.

    Thanks for your help

 

 

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