WARNING: Security hash problem

**euroxtreme** · 1 Oct 2009, 06:08 AM

Guys A customer told me after these error these is my first sale and I look every were to see if you mention these error but can't find any I went to look and make a purchase my self and I got it as well

WARNING: Security hash problem. Please contact store-owner immediately. Your order has *not* been fully authorized.

here are my details v1.3.8 [2009-09-23 22:23:42] (Version Update 1.3.7->1.3.8)

Nothing else have been change or add other than stylesheets Thank you.

**DrByte** · 1 Oct 2009, 06:32 AM

https://www.zen-cart.com/tutorials/i...hp?article=373

**OneSister** · 10 Nov 2009, 08:50 PM

I still in the testing mode of an Authorize.net setup and am receiving this same error message. I configured it by using the link posted above by DrByte, but as it said the MD5 Hash was OPTIONAL, I skipped it at first.

As I received the exact error message described by euroxtreme I decided to add that security, but I still get the error. Any other hints? I don't want to take it out of Test Mode until I'm sure a user won't get that error.

**OneSister** · 10 Nov 2009, 08:59 PM

RESOLVED. Sorry, just after I clicked the submit button I realized I never told the CART what the hash value was. When I did that, all is well. Sorry for taking up the bandwidth.

**sobebabies** · 10 Jan 2010, 08:54 PM

Originally Posted by DrByte

https://www.zen-cart.com/tutorials/i...hp?article=373

Step 6: Enter your MD5 Hash, if you have set one up.

Where? There are two unlabeled blank boxes. I assume the first one as these instructions go in order but it seems weird that the fields are not labeled. And what is the other unlabeled field, anyway? It;s right above Debug Mode.

**sobebabies** · 10 Jan 2010, 09:11 PM

Ah. Another thread on this topic said to uninstall and reinstall the modules for payment and shipping upon upgrading. Perhaps that should be mentioned in the wonderful tutorial. Now all works. :)

**DrByte** · 12 Jan 2010, 01:50 AM

Originally Posted by sobebabies

Ah. Another thread on this topic said to uninstall and reinstall the modules for payment and shipping upon upgrading. Perhaps that should be mentioned in the wonderful tutorial. Now all works. :)

The uninstall-and-reinstall alert is splashed all over all the upgrade documentation supplied with the Zen Cart files and in the forum announcements of new versions, which apparently I don't need to bother writing anyway since evidently nobody reads them.

We are hoping to remove the need to uninstall/reinstall after upgrades starting with the next release after v2.0, so hopefully the issue that prompted you to write will be moot.