Hello,
My client recently had an issue where a customer purchased a product through her Zen Cart store. My client received an email confirmation from Paypal only. There is no record of her purchase in the Zen Cart store. The only information that you can find about this customer is from when she registered. It seems that Zen Cart forgot about this transaction. Any suggestions? I am worried that this is happening without us even knowing. I have contacted Paypal but I haven't heard a response yet. Thanks to anyone who can help me figure this out. So strange.
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12 Oct 2009, 05:07 PM #1
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Paypal order not received through Zen cart
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12 Oct 2009, 05:14 PM #2
Sensei
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Re: Paypal order not received through Zen cart
For PayPal transactions using the "Website Payments Standard" (or "IPN") module, you must make sure a LOT of things are set up exactly perfectly, or else PayPal's remote notification to your store will fail, resulting in your store never seeing the transaction.
You can review setup and troubleshooting instructions here: http://www.zen-cart.com/wiki/index.php/PayPal
Or, you can use Express Checkout which is not hindered by the older technology that PayPal built their IPN/Standard architecture on..
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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12 Oct 2009, 05:52 PM #3
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Re: Paypal order not received through Zen cart
She did get a confirmation from Paypal. The issue is that Zen Cart did not even see this transaction but Paypal did. It's like the order never existed in Zen Cart. Without the paypal receipt she wouldn't have known someone ordered a product. Any suggestions?
We plan on moving to Payments Pro.
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12 Oct 2009, 06:37 PM #4
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Re: Paypal order not received through Zen cart
PayPal will still send the email.
But if you're using the Standard/IPN module in your store, you MUST rely on PayPal's server doing a separate connection to your store in the background to tell your store about the order. I've already explained how to setup, troubleshoot, diagnose, and fix those problems..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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12 Oct 2009, 06:40 PM #5
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Re: Paypal order not received through Zen cart
I will go through the set up and troubleshooting. Thanks for your quick response. Is there a set up to follow for the Website Payments Pro? Thanks!
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12 Oct 2009, 06:55 PM #6
Sensei
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Re: Paypal order not received through Zen cart
If you've subscribed to Website Payments Pro, you can enable that module after you've configured Express Checkout: http://www.zen-cart.com/getpaypal
After you've enabled Express Checkout, you'll want to click "Remove" on the Standard/IPN module..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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