Page 3 of 8 FirstFirst 12345 ... LastLast
Results 21 to 30 of 79
  1. #21
    Join Date
    May 2006
    Posts
    84
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    The customers order shopping cart is stored in their cookie and their session - on return from PayPal after paying the system isn;t being triggered to store the session info in the database, so when the user logs off or closes their browser the session is destroyed and the information is gone forever.

    We've had to contact our customers to ask what they have ordered!!!

  2. #22
    Join Date
    Aug 2009
    Posts
    18
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    Quote Originally Posted by pb4 View Post
    Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?
    No -- they won't get an order number. I'm hoping that someone here will be able to enlighten us as to what we might do to "fake" the sucessful IPN connection, so that the order can be released in zen-cart and an order number created.

    I am hopeful that there is a ZEN-CART DEVELOPER who is reading this thread who can enlighten us as to what the best way to proceed would be.

    Is it possible to manually release the order? Can anyone help?

  3. #23
    Join Date
    Nov 2007
    Posts
    555
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    I can't believe how long it is taking Paylpal to solve this...

  4. #24
    Join Date
    Sep 2006
    Location
    Colorado Springs CO USA
    Posts
    516
    Plugin Contributions
    2

    Default Re: Paypal IPN, suddenly no more orders?

    Quote Originally Posted by pb4 View Post
    Having the same issue Glad it's not something I've done though...I hope they sort it soon..it doesn;t look good.

    Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?

    My customers managed to pay but didn't get an order reference number..is that like everyone else??
    My experience is

    1. New customer information is being saved in ZenCart.
    2. New order (involving Paypal IPN Website Payment Standard) information is not being stored. I have "Recover Cart Sales" add-on installed on my sites but the customer's shopping cart was emptied so that's no help in reconstructing the order.
    3. Some of my customer's alerted me by phone when they couldn't get a confirmation (return to my site) after making payment.

    Temporary workaround:
    Go online to your Paypal account and on the My Account> Overview screen compare names to orders. If there is no match, look up the customer in Zencart Admin> Customers> Customers and email or give them a phone call to find out what they ordered.

    There are a number of add-ons to Zencart which allow you to enter orders on customer's behalf. I use Master Password encrypted which allows me to use a master password to enter any account.

    Use the customer's email address (from Admin> Customers> Customers> to log in using the Master Password. You are going into your store as a customer on the catalog side, not an admin.

    Create the order and choose the moneyorder payment method (or any other payment method which does not transmit data to a payment system). [if you got time to do it, I recommend installing and using the "other payments" add-on.] I add comments to the order explaining to myself that this order was entered manually due to a Paypal failure and copy and paste the Paypal Unique Transaction ID into the comments just to tie things together.

    Confirm the order and the customer will get an acknowledgement email (if you are configured to send emails) and the order will now be in your system to process normally.

    I have turned off the Paypal IPN in all of my sites until Paypal gets this sorted out. I can do that, because I also have other payment options for my customers including a regular credit card payment gateway other than Paypal.

    BTW. Paypal starting going fruit 3 or 4 days ago when it started sending duplicate responses causing me to have duplicate orders generated in ZenCart, but with only one payment (Same Paypal ID# for both orders). So you may want to check for duplicate orders over the past few days.

    Ron
    www.aspenshopsonline.com - ZenCart 1.3.9h
    www.wilkssupply.com - ZenCart 1.3.9h
    www.un-du.net - ZenCart 1.3.8a

  5. #25
    Join Date
    Sep 2006
    Location
    Colorado Springs CO USA
    Posts
    516
    Plugin Contributions
    2

    Default Re: Paypal IPN, suddenly no more orders?

    Quote Originally Posted by pb4 View Post
    Does anyone know if/when they get it sorted will the customers who have ordered suddenly get their emails with their order number etc?
    Good point! If you are following my suggestions in Post #24 it would be a good idea to keep an eye out for this. If Paypal is able to finally push orders for the affected transactions you may end up with duplicates of what you manually entered.

    Ron
    www.aspenshopsonline.com - ZenCart 1.3.9h
    www.wilkssupply.com - ZenCart 1.3.9h
    www.un-du.net - ZenCart 1.3.8a

  6. #26
    Join Date
    Mar 2005
    Location
    TN
    Posts
    116
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    I have google checkout installed as well as paypal. I just disabled paypal and will let them use google til paypal fixes itself. Liz

  7. #27
    Join Date
    Jan 2009
    Posts
    7
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    before I discovered the paypal blog, I already wasted 4 hrs already on figuring out what's wrong with my site...

    now, hope paypal will solve the problem quickly

    already got 2 order with out any detail..

  8. #28
    Join Date
    Aug 2009
    Posts
    18
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    OK -- I've tried to contact the users who have purchased products for which I don't have records. It appears as though the information from their session is stored in the table:

    zen_paypal_session

    I've found the zenid listed under the order to match a field in this table in the database. The data in this table looks something like this:

    96331396f62334e305832466b5a484a6c63334d694f334d364e545536496b4e51525441774d446b3 1596a67794d545a6a4e793144545441774d475531597a63774f5756684d43356a63475575626d563 04c6d4e68596d786c4c6e4a765a3256796379356a623230694f334d364e6a6f695932467964456c4 5496a744f4f334d364e446f695932467964434937547a6f784d6a6f696332687663484270626d646 a59584a30496a6f354f6e747a4f6a6b36496d396963325679646d56796379493759546f774f6e743 9637a6f344f694a6a623235305a5735306379493759546f7a4f6e747a4f6a4d324f6949794d44633 65a6d466a4e544d324e6a566b4d6d49784f4451325a5463334e4756694d446468596a686b5a6a553 15a5749694f3245364d6a7037637a6f7a4f694a7864486b694f334d364d546f694d534937637a6f7 84d446f6959585230636d6c696458526c6379493759546f784f6e74704f6a49774f334d364d6a6f6 94e7a49694f333139637a6f7a4e6a6f694d6a41304f6a59794d4459304e574e6b5a4749354f44593 5597a6c6d4e7a5130596a59304d4459324d4749324d7a6b32496a74684f6a493665334d364d7a6f6 963585235496a747a4f6a4536496a45694f334d364d544136496d463064484a70596e56305a584d6 94f3245364d5

    Obviously this is encrypted... how do I decrypt this information manually (the key must be somewhere -- how do I find it, and what encryption is being used?) The code is open source -- surely someone knows the answer as to how to decrypt this information. I don't want to rely on the customer to get back to me as to what they purchased -- i just want to fix this for them now.

    How do I decrypt this information?
    Last edited by mlbacher; 14 Oct 2009 at 08:14 PM.

  9. #29
    Join Date
    Sep 2008
    Posts
    98
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    Same problem here. Note that the link to PayPal shown in an earlier post says that the problem has been cleared up...but I just put through an order using my own information and it did not work.

    Also, I was referred back to my site...and it showed the last valid order number as if that was the order that I had placed...however that is not correct...and there is no order in my account reflecting what I just ordered.

  10. #30
    Join Date
    Nov 2008
    Posts
    196
    Plugin Contributions
    0

    Default Re: Paypal IPN, suddenly no more orders?

    I was looking at that too, and I just placed an order, it gave me no order number and it did not show up on the site either. I went back to that blog, and look at it again, cause there was another error a totally different one that happened and is now resolved. Look at the times on there and the new error that was resolved is not about the paypal ipn.


    Still waiting and getting mad, stupid paypal. I have been calling my customers and asking their orders. OR trolling the whos online and seeing what they have in their cart and writing it down.

 

 
Page 3 of 8 FirstFirst 12345 ... LastLast

Similar Threads

  1. Paypal IPN Failing suddenly
    By chriscana in forum General Questions
    Replies: 66
    Last Post: 16 Aug 2012, 03:43 AM
  2. Why would paypal IPN stop working suddenly didnt change anything
    By creamcrackers in forum General Questions
    Replies: 4
    Last Post: 18 Apr 2012, 06:21 PM
  3. Paypal IPN suddenly disappear
    By sharontan in forum Built-in Shipping and Payment Modules
    Replies: 1
    Last Post: 2 Dec 2010, 06:50 PM
  4. Suddenly Paypal IPN blank screen when storing order
    By Elvandar in forum PayPal Website Payments Pro support
    Replies: 5
    Last Post: 13 Apr 2010, 04:32 PM
  5. Paypal IPN new orders not showing on Customers/Orders page
    By daelan in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 1 Feb 2010, 02:23 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR