Cross-Sell Mod Not Showing Up, Works Fine in Admin

[InfinitysEnd]

Hi there,

I'm working with version 1.3.7 and the cross-sell mod that says it's compatible. Everything shows up and works fine in the admin, but it doesn't actually come up when you go to a product page.

http://bethdevinedesigns.com/catalog/

I found a couple threads of people that had the exact same problem, but they didn't really explain what steps they had taken to resolve the problem.

I've completely deleted this mod and then reinstalled it, following the steps exactly, but I'm having the same result. I suspect it might be a problem within this file:

catalog/includes/languages/english/my_template/

Any suggestions? :)

[dazed88]

Hi there,

I'm having the same problem...wondering if you eventually found the solution to this??

[jacdesigner]

I was having a similar issue using Xsell mod written by Dr Byte, Merlin, with the recent Italian and Spanish edits. My install went fine with no errors and the tool was visible in Admin, but the assigned recommended products just were not displaying at all on the product info page.

I went through the installation files again, and I realized that I had uploaded the file : /includes/extra_datafiles/xsell_definitions.php into a subfolder with my custom template name. Once I moved this file into the default /includes/extra_datafiles instead of trying to put it in an overrides directory, it worked.

I hope this helps someone.

[dazed88]

thanks for your help...

somehow that didn't work for me....guess I'll have to keep on trying to figure out what went wrong. Thanks!

[jackie.taferner]

For anyone else happening upon this issue, don't forget to read the installation instructions for this mod... it's not like your typical add-on installation.

Steps 4-6 are very important.

You should not upload the example files, but merge them with the files that are currently inside your site.

This includes adding the following code to includes/languages/english/product_info.php (an other relevant language files ie product_music_info.php, document_general_info.php, etc)

define('TEXT_XSELL_PRODUCTS', 'Related Products'); 

And also adding the following to includes/templates/YOUR_TEMPLATE/product_info_display.php

<!-- BOF: Cross-Sell information -->
<?php
// THIS CODE WOULD BE ADDED INTO YOUR TPL_PRODUCT_INFO_DISPLAY.PHP WHEREVER YOU WANT TO DISPLAY THE CROSS_SELL BOX:
  require($template->get_template_dir('tpl_modules_xsell_products.php', DIR_WS_TEMPLATE, $current_page_base,'templates'). '/' . 'tpl_modules_xsell_products.php');
?>
<!-- EOF: Cross-Sell information -->

Good luck, it's a great mod when you get it working :)