Problem with missing customer data after rebuilding store

[linnx]

We had 3 orders recently that came through with no customer information. But they did pay via paypal (Our only payment method). The only thing I have on them is first and last name, and email address. So now we have to email them to ask their shipping info.

Can help would be greatly appreciated :)

[kobra]

And
What version cart?
What modules?
What server type?
What version php?
What version mysql?

Do you have the log function enabled in PayPay module?

Test creating an account as you should have to provide this upon signup

[linnx]

The shopping cart has been functional for over 1 year. Then we reinstalled a new zen cart (Since the old one had too much Chinese writing in it) - We transferred all the paypal data, customers, products, etc. The server has not changed. But it is like 10% of the orders that come through do not have customer information.

I'll look deeper into the paypal module and see... and turn on logging.

Thanks

[linnx]

The only new modules that they have from before rebuild was Super Orders and Google Analytics by Andrew. Everything else is the same.

The client told me that the address information cannot be seen on the PayPal site either - not sure if that is related or not.

[linnx]

Here are the other details you asked for.

Server OS: Linux 2.6.18-164.10.1.el5PAE
Database: MySQL 5.0.77
HTTP Server: Apache
PHP Version: 5.2.12 (Zend: 2.2.0) PHP Memory Limit: 32M
PHP Safe Mode: Off
PHP File Uploads: On Max Size: 2M POST Max Size: 8M
Database Data Size: 42,922 kB Database Index Size: 10,322 kB

[linnx]

And its actually PayPal Payment Standard

Thanks

[DrByte]

And its actually PayPal Payment Standard

Thanks

Since the customer must have an account in your store before they can complete checkout using Paypal Website Payments Standard, that means you've got something wrong in your store.
Or maybe these are returning customers and all your old customers' address data didn't get copied forward when you manually tried to move things around.