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  1. #1
    Join Date
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    Default My store Slow on Checkout

    My site is having a performance problem but just on checkout. It varies but sometimes can take up to 2 minutes or more after clicking checkout to complete the process.. It's irrelevant which payment/shipping method is chosen.

    Using v1.3.8 on a Windows server. Any suggestions?

    And please.. kobra.. don't respond by saying "You cart should not be slow, something is wrong." because those types of responses help noone :)

    Thanks everyone!

  2. #2
    Join Date
    Sep 2003
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    Ohio
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    Default Re: My store Slow on Checkout

    What Payment Module(s) are you using?

    What Shipping Module(s) are you using?

    Is it "always" slow on checkout or just sometimes?

    Is it slow on "each" page of the checkout or just the checkout_shipping? checkout_payment? checkout_confirmaton?

    Is your Login slow? Example, from the Home Page ... click on Home ... click on Login ... is it slow?

    If you click on My Account and any of the links in that area for your Account information ... is it slow?

    If you are "already" logged in, then go to checkout ... Example: Go to Home Page ... Click Login ... go to any of the Category Listings ... Add something to the Cart ... go to Checkout ...

    To rule out a shipping module, if you turn OFF UPS and USPS ... and test with just Flat Rate flat or Item Rate item is your checkout slow?

    To rule out a payment module, if you turn OFF everything ... and test with Check/Money Order ... is your checkout slow?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: My store Slow on Checkout

    What Payment Module(s) are you using?

    Authorize.net AIM
    Check/Money Order
    PayPal Express Checkout

    What Shipping Module(s) are you using?

    Table Rate
    Zone Rates

    Is it "always" slow on checkout or just sometimes?

    Always

    Is it slow on "each" page of the checkout or just the checkout_shipping? checkout_payment? checkout_confirmaton?

    ONLY on checkout_confirmaton after clicking the "Confirm The Order" button.

    Is your Login slow? Example, from the Home Page ... click on Home ... click on Login ... is it slow?

    It's fast

    If you click on My Account and any of the links in that area for your Account information ... is it slow?

    All fast

    If you are "already" logged in, then go to checkout ... Example: Go to Home Page ... Click Login ... go to any of the Category Listings ... Add something to the Cart ... go to Checkout ...

    To rule out a shipping module, if you turn OFF UPS and USPS ... and test with just Flat Rate flat or Item Rate item is your checkout slow?

    To rule out a payment module, if you turn OFF everything ... and test with Check/Money Order ... is your checkout slow?


    Will try and get back to you, thanks!

  4. #4
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    Default Re: My store Slow on Checkout

    Ok, i tested it with just Check/Money order and it was still slow...

    then I tested it with just Flat Rate and was still slow...

  5. #5
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    Default Re: My store Slow on Checkout

    Would anything to do with SSL cause it to slow down?

  6. #6
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    Default Re: My store Slow on Checkout

    After looking into it deeper, my guess is that the "slowness" is perhaps when processing the checkout_process page.

    Since it happens only after clicking the "Confirm The Order" button and the action for that form is main_page=checkout_process than I think it's safe to assume that's where it slows down??

    I looked at the code for that process and nothing has been modified as far as I can tell... but I don't know what each line of code does which prevents me from going any further...

    For the heck of it, I tried switching the theme back to the default as I've seen suggested on other threads, but it didn't make a difference..

    Also.. this is occurring on 2 zen stores on the same server...

  7. #7
    Join Date
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    Location
    Ohio
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    Default Re: My store Slow on Checkout

    Is it slow on the Check/Money Order or just on AuthorizeNet AIM or just on PayPal Express?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  8. #8
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    Default Re: My store Slow on Checkout

    all of the above

  9. #9
    Join Date
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    Location
    Ohio
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    Default Re: My store Slow on Checkout

    Any Order Total Add Ons?

    Anything odd about the checkout_success page?

    Have you an URL to your site that we could perhaps peek at?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #10
    Join Date
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    Default Re: My store Slow on Checkout

    Under Order Total Modules I have:

    COD Fee (not installed)
    Discount Coupon (enabled)
    Group Discount (enabled)
    Gift Certificates (enabled)
    Low Order Fee (enabled)
    Shipping (enabled)
    Sub-Total (enabled)
    Tax (enabled)
    Total (enabled)

    I compared checkout_success with files that I downloaded from here and they were identical... nothing out of the ordinary that I see in the browser either...

    Can I PM you the URL?

 

 
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