nochex orders not showing in admin

[icezippo]

mine one is running fine at the moment. i just replace the file, i didnt reinstall it. i placed a order myself, everything is running normally!

[icezippo]

Unfortunately this still isn’t working for me!! I’ve repeated the same process three times but still no orders showing in the admin panel,

Silly question but does it make a difference to which version of Zen cart you are using?

Just so I can be sure I’m doing the right thing can somebody tell me if this is right!!

I FTP the new nochex_apc_handler.php file over the top of the old file which is located in the public_html/ then I went to my admin panel and reinstalled the Nochex mod, all the settings have been put back the same as before we had the problem

im using 1.38a,i think you must ask nochex send the missing orders back to you as they said, it wont back in your admin panel after replace file! and did you try place a order ?

[snarfy]

Yep i did three test sales but nothing is showing!!

[icezippo]

i think you better give them a call, maybe they still close your account.
or turn on debug mode , see whats going on,
when i cant receive orders, the debug report that: connection: closed

[snarfy]

Trying to call them now!! but keep getting voice mail

[fergusmacdonald]

Can anyone confirm if this is affecting all Nochex users, or just some?

We've had no problems with Nochex over the last 10 days, but have very few transactions processed with them - 10 at the most.

Also, FYI the nochex_apc_hanlder.php file is in the top level directory, which may not be public_html/ for everyone - it will depend on your host. EG it is in the same directory that you'll find your /admin, /includes, /images etc.

[snarfy]

Not to sure if the problem affected everyone but it started on Saturday!! We disabled ours late Sunday due to the amount of customers complaining; it’s been very embarrassing to say the least,

From reading this post the new file has helped some people but not us!!

We do have the nochex_apc_hanlder.php file is in the top level directory so I don’t understand what wrong, All I can think is Nochex must still have problems,

Has anyboady else updated the file and not had any luck or is it just us

[Carl]

I have never had a problem with Nochex in 3 years, now after the email from Nick Fox i put the new file in to be safe and guess what, yes, now i have the problem of no orders showing. I have put back the old handler file and emailed nochex.
Just to pass my experience with them, they never answer the phone, it always goes to answer, i think this is because Charlotte is the account manager for anyone and everyone. Whatever they did to their system they should have made sure they didnt screw us all up, or left it alone. dont fix if it works.

[simondale123]

Snarfy: Can you turn on Debug mode on the the NoChex module and then post what you get on the 3rd debug email of each order.

You should get something like this:

-----Original Message-----
Subject: APC DEBUG message (1269949163) #3

APC INFO - RESPONSE
HTTP/1.1 200 OK
Connection: close
Transfer-Encoding: chunked
Expires: -1
Date: Tue, 30 Mar 2010 11:39:38 GMT
Content-Type: text/html
Server: Microsoft-IIS/6.0
Cache-Control: no-store
Pragma: nocache

-----------------

AUTHORISED

Without the patch the response from NOCHEX was not coming through as "AUTHORISED" but something a bit different like this:

-----Original Message-----
Subject: APC DEBUG message (1269870804) #3

APC INFO - RESPONSE
HTTP/1.1 200 OK
Connection: close
Transfer-Encoding: chunked
Expires: -1
Date: Mon, 29 Mar 2010 13:53:40 GMT
Content-Type: text/html
Server: Microsoft-IIS/6.0
Cache-Control: no-store
Pragma: nocache

-----------------

9
AUTHORISE
1
D
0

[snarfy]

Here's the info, Looks a lot different to what you have!!


APC Session Query: SELECT *
FROM nochex_sessions
WHERE session_id = '35cc601cc6b2a2cd8304df053c10a3b4'


$session_stuff = Array
(
[0] => zenid
[1] => 35cc601cc6b2a2cd8304df053c10a3b4
)