nochex orders not showing in admin

[snarfy]

Hey presto it worked I should have remembered I had a similar thing happen quite a while back, it was the s

Thanks so much for your help

[CJPinder]

Hey presto it worked I should have remembered I had a similar thing happen quite a while back, it was the s

Thanks so much for your help

You're welcome. Glad you've got it working.

Regards,
Christian.

[fergusmacdonald]

I have never had a problem with Nochex in 3 years, now after the email from Nick Fox i put the new file in to be safe and guess what, yes, now i have the problem of no orders showing. I have put back the old handler file and emailed nochex.
Just to pass my experience with them, they never answer the phone, it always goes to answer, i think this is because Charlotte is the account manager for anyone and everyone. Whatever they did to their system they should have made sure they didnt screw us all up, or left it alone. dont fix if it works.

I had suspected that 'if it aint broke, don't fix it'. Pretty poor of Nochex to advise about making a change that would stop something working without first checking whether this is happening to everyone.

Does anyone know why this would only affect some users?

[snarfy]

Don’t have a clue but ours stopped working on Saturday the new file worked for us with the tiny alteration of removing the S in https

If you’ve not been affected that’s very strange as I would have thought everyone would have been,

Is your Nochex working now?

[fergusmacdonald]

I would have thought so too, which is why I didn't ignore the email.

Last Nochex transaction was 15:32 yesterday and it worked OK. Had a few since Saturday with no problems.

[snarfy]

Well if it’s working then just leave it alone but keep a close eye on it just in case!!

You must be one of the lucky ones

[Nochex Ltd]

Hi,

We believe the problem that Zen Cart users have been experiencing has now been resolved. An email went out to all account holders yesterday (to the email address registered on their Nochex account) detailing the solution.

If for any reason you have not recieved the email or are still experiencing difficulties, please either call your Merchant Account Manager or you can email us at [email protected].

Many thanks

The Nochex Team

[fergusmacdonald]

Hi The Nochex Team,

Could you provide some information on why this would only affect some users?

Thanks,
Fergus

[JSWeb]

I would have thought so too, which is why I didn't ignore the email.

Last Nochex transaction was 15:32 yesterday and it worked OK. Had a few since Saturday with no problems.

Hi Fergus,

A couple of our clients thought they were not being affected; we then install RECOVER CART module on their site and they noticed how many sales they had missed over the last 72hrs! -- Even if you think there has been no problem (maybe a couple of sales went through during Nochex problem period) it's a great module to install.

We then installed the Nochex update for them and all is back working.

[skipper_2]

I have the same problem and have had no orders showing up since the 29th. This is causing me massive problems as my site took over 50 orders that I cannot see in my admin. I have turned off Nochex for now. I have tried the fix file but no joy as I am running 1.37.1 it won't work. Does anyone have an idea how to fix this in 1.37.1 without me having to upgrade? It's getting a bit crucial that I fix this now as the orders need despatching and I still can't find out what they are. I don't want to have to ask all the customers what they ordered as it is very embarrassing