Not sending e-mails to the customer.

[magneod]

Since Thread as I used to get answers to questions earlier, when I was install Zen Cart, is closed, I have to start from the beginning.

As I said, I've set up Zen cart on a server running php 5.3. After some trubbel is it now in order (I made no mistakes). Now I have run some tests orders, and it turns out that Zen Cart dos not sending e-mails to the customer.

When I had placed an order, and confirmed it, there was no 'order confirmation' for this order. The order was regisrtet in admin, and it was possible to print the invoice and packing slip, but I received no e-mail even after the status of the order was 'delivered'.

E-Mail Transport Method is set to php

can anyone help me please?

Thank you in advance

E-Mail Options

Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To Magne Olaf [email protected]
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
Use MIME HTML When Sending Emails
Please make any necessary changes

Use MIME HTML When Sending Emails
Send e-mails in HTML format

true
false

[kobra]

I've set up Zen cart on a server running php 5.3

Did you apply the php 5.3 patch?

[DrByte]

Now I have run some tests orders, and it turns out that Zen Cart dos not sending e-mails to the customer.

It's highly unlikely that Zen Cart is not *sending* the emails.
It's VERY likely that you're simply not *receiving* the emails.

http://www.zen-cart.com/wiki/index.p...osing_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

[magneod]

I apply the patch Without it, the store does not work at all.

I just signed up again to the store, using the Norwegian translation mondul. Then put in a new order, and
I received the welcome e-mail

I use this muodulen:
Zen cart_norwegian_v1.3.8a_rev2 (this I would very much like to use)
but no order confirmation

I think it's this mondul that is not functioning properly.

I put in an order in engilsk, and then I got both the order confirmation page in Norwegian and English

The mondul with payment in Norwegian:
shipping-zencart_ver1-6 (this mondul is not so important)
did not functioning properly. When the calculation of freight should be done, I got only a blank page.

Would love to have been able to use the Norwegian translation mondulen.

Sincerely hope that some of you can help me.

Any suggestions?

[DrByte]

I just signed up again to the store, using the Norwegian translation mondul. Then put in a new order, and
I received the welcome e-mail

Okay, so the problem is not in the email system.

I use this muodulen:
Zen cart_norwegian_v1.3.8a_rev2 (this I would very much like to use)
but no order confirmation

I think it's this mondul that is not functioning properly.

That sounds logical. Maybe the addon has bugs, which you'll need to fix in order to use it.

The mondul with payment in Norwegian:
shipping-zencart_ver1-6 (this mondul is not so important)
did not functioning properly. When the calculation of freight should be done, I got only a blank page.

Utility for troubleshooting blank pages: https://www.zen-cart.com/tutorials/index.php?article=82