Results 1 to 10 of 10
  1. #1
    Join Date
    Feb 2010
    Posts
    179
    Plugin Contributions
    0

    Default PayPal Express error

    Ok, I just added the cURL proxy to my site to make sure that there is two way comunication to not allow people to check out with more items than are available. However, now when i click the paypal express button...i get this error

    An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) couldn't connect to host
    my hosting company said that
    https://secure75.inmotionhosting.com...in_handler.php
    would be correct.
    Is this right?

  2. #2
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: PayPal Express error

    Quote Originally Posted by kenny724 View Post
    (7) couldn't connect to host
    That means that your server cannot connect to PayPal in order to do the transaction. Your hosting company will have to resolve the problem which is preventing your store from making CURL connection attempts over SSL to PayPal's servers. Usually the firewall is the first place to start. Then the OpenSSL configuration. But, those are things a good hosting company will know already.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Feb 2010
    Posts
    179
    Plugin Contributions
    0

    Default Re: PayPal Express error

    They aren't too bright at inmotionhosting. I had the cURL proxy correct as I thought, they verified it. I told them that is was their server...they swore up and down it wasn't. So I posted on here. Oh well, cURL proxy i guess really doesn't matter b/c it still communicates with my shopping cart which is what i needed.

  4. #4
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: PayPal Express error

    There are many other hosts out there who are a little brighter. Something to consider next time a payment comes due ...
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
    Jun 2009
    Posts
    55
    Plugin Contributions
    0

    Default Re: PayPal Express error

    Quote Originally Posted by DrByte View Post
    That means that your server cannot connect to PayPal in order to do the transaction. Your hosting company will have to resolve the problem which is preventing your store from making CURL connection attempts over SSL to PayPal's servers. Usually the firewall is the first place to start. Then the OpenSSL configuration. But, those are things a good hosting company will know already.
    I have this problem as well "(7) couldn't connect to host" this is the message send to my email address after trying to buy something using PayPal, I cannot go through the checkout section, this is the message:
    "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) couldn't connect to host"

    I contacted Hostgator they have been very helpful working on the curl, the firewall, they also told me that Port 80 is open; everything it's fine from there side.

    Could you figure out what might be the problem if it's not the host company.

    I appreciate your help.

  6. #6
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: PayPal Express error

    What does the curltester.php test tell you? http://www.zen-cart.com/forum/showthread.php?t=65680
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
    Join Date
    Jun 2009
    Posts
    55
    Plugin Contributions
    0

    Default Re: PayPal Express error

    The curltester shows an IP address different from the one in my hosting address is that normal?

    Thank you DrByte for your reply.

  8. #8
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: PayPal Express error

    Quote Originally Posted by budy View Post
    The curltester shows an IP address different from the one in my hosting address is that normal?

    Thank you DrByte for your reply.
    I'm not sure I understand your question.
    What's the URL to access your curltester.php file?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
    Join Date
    Jun 2009
    Posts
    55
    Plugin Contributions
    0

    Default Re: PayPal Express error

    Well, I finally sorted this problem out, there were two things which have to be put in place. In the PayPal side to remove all previous postage calculations, and in the admin side in configuration / My store / cURL proxy status to false.

    Now this may seem a bit silly after all. Well I'd like to thank you for trying to help.

  10. #10
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: PayPal Express error

    Quote Originally Posted by budy View Post
    Well, I finally sorted this problem out, there were two things which have to be put in place. In the PayPal side to remove all previous postage calculations
    That's only necessary if you're using Website Payments Standard.
    Express Checkout ignores any postage rules you've configured in your PayPal account.
    Quote Originally Posted by budy View Post
    and in the admin side in configuration / My store / cURL proxy status to false.
    Yes, that's right. It's very rare to need a CURL proxy anymore. In fact, it was only ever GoDaddy who ever needed it, and that was just one of their many stupid hosting ideas. At least they've corrected that one, even though they have many more to fix.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

Similar Threads

  1. PayPal Express Checkout Error 82001 - Unspecified Method Error
    By jmsnyder23 in forum PayPal Express Checkout support
    Replies: 9
    Last Post: 12 Sep 2015, 05:12 PM
  2. v154 Paypal express error 35
    By jenpen in forum Built-in Shipping and Payment Modules
    Replies: 13
    Last Post: 14 May 2015, 12:30 AM
  3. paypal express checkout error 7
    By sunvisor in forum PayPal Express Checkout support
    Replies: 1
    Last Post: 20 Apr 2011, 10:42 PM
  4. PayPal express error (6) Couldn't resolve host 'api-3t.paypal.com'
    By SeaMonkey76 in forum PayPal Express Checkout support
    Replies: 3
    Last Post: 1 Jul 2010, 09:48 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR