Everything works on purchase, but shows 0 bytes and no DL button?

[OrcaSoul]

I have gotten the site to actually take orders for down-loadable products, process the purchase and communicate with PayPal - which moves the money and sends all the expected eMails. The customer is happy - except there is no download button in the history on the order.

I've checked the settings, they appear to be correct:
Enable downloads - true
Download by redirect - true

Both config files point to "download/", which is the folder that contains the zip file.

The download attribute is "downloadable", with a radio button.

In Attributes Controller, the filename is "CP_RetroHistorySetup.zip", which does exist in the download folder - with a file-size on 3.8 MB.

Every part of the transaction seems to work, but when I look in the history page, I see the following:

Order Information - Order #3

Qty. Products Total
1 ea. Content Paradise Archival History Download Script

* downloadable - zip

$0.02

$0.02
Sub-Total:

$0.02
Total:

To download your files click the download button and choose "Save to Disk" from the popup menu.

Item Name File Size Filename Link Expires Remaining

Content Paradise Archival History Download Script 0 bytes CP_RetroHistory.zip Unlimited --- *** ---

Status History & Comments
Date Order Status Comments
03/04/2010 Processing
03/04/2010 Processing PayPal status: Completed @ 21:08:47 Mar 04, 2010 PST
Trans ID:6CP84209NC7197159
Amount: 0.02 USD

There is no download button, and I see the file-size shown as 0 bytes.

Any suggestions?

Edit to add the URL is http://www.orcatools.com/orcatools/

[OrcaSoul]

*** originally posted on Product Types...

I have gotten the site to actually take orders for down-loadable products, process the purchase and communicate with PayPal - which moves the money and sends all the expected eMails. The customer is happy - except there is no download button in the history on the order.

I've checked the settings, they appear to be correct:
Enable downloads - true
Download by redirect - true

Both config files point to "download/", which is the folder that contains the zip file.

The download attribute is "downloadable", with a radio button.

In Attributes Controller, the filename is "CP_RetroHistorySetup.zip", which does exist in the download folder - with a file-size on 3.8 MB.

Every part of the transaction seems to work, but when I look in the history page, I see the following:the following:

Order Information - Order #3

Qty. Products Total
1 ea. Content Paradise Archival History Download Script

* downloadable - zip

$0.02

$0.02
Sub-Total:

$0.02
Total:

To download your files click the download button and choose "Save to Disk" from the popup menu.

Item Name File Size Filename Link Expires Remaining

Content Paradise Archival History Download Script 0 bytes CP_RetroHistory.zip Unlimited --- *** ---

Status History & Comments
Date Order Status Comments
03/04/2010 Processing
03/04/2010 Processing PayPal status: Completed @ 21:08:47 Mar 04, 2010 PST
Trans ID:6CP84209NC7197159
Amount: 0.02 USD

There is no download button, and I see the file-size shown as 0 bytes.

Any suggestions?

The URL is http://www.orcatools.com/orcatools/

[OrcaSoul]

I have moved this to the First Steps & General Customization Issues thread - perhaps it will get a response there...

[OrcaSoul]

OK...looks like it didn't get moved...sorry about that.

Anyway, I redid the entire setup, same steps - and settings - as before...and this time it worked. I haven't a clue as to what changed this time

but it does work

[DrByte]

OK...looks like it didn't get moved...sorry about that.

Yes, it did get moved. Actually, your duplicate posts were merged so that they didn't result in multiple identical posts without resolutions being shared.
Double-posting is considered poor form on support forums, as it's akin to spam. For reference, please click on the "About Posting" link in the forum navigation bar towards the top of the page.


That said, thanks for sharing that you resolved your problem.

[OrcaSoul]

Yes, it did get moved. Actually, your duplicate posts were merged so that they didn't result in multiple identical posts without resolutions being shared.
Double-posting is considered poor form on support forums, as it's akin to spam. For reference, please click on the "About Posting" link in the forum navigation bar towards the top of the page.


That said, thanks for sharing that you resolved your problem.

Please accept my apology for this - I did look in the about posting thread but apparently missed what I should have seen.

Lesson learned...thanks!

[arunkarthik]

I too had the same problem.
http://www.zen-cart.com/forum/showthread.php?t=151786