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  1. #1
    Join Date
    Dec 2008
    Posts
    44
    Plugin Contributions
    0

    Default Shipping problem with weight

    Hello,
    I am running version 1.3.8 and have free shipping enabled which I use for some products. Free shipping works fine.

    Here is my problem. When a "non-free shipping" item is added to the cart along with a "free shipping" item, the weight of the free shipping item is added to the overall weight which results in the customer being charged for ALL weight.

    I need to keep the wieghts of the free shipping items intact since my customers often use express shipping which charges regular fees based on what express choice they make. If I set the weights to "0", my express fees will be way off.

    Any suggestions greatly appreciated.

    Thanks

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Shipping problem with weight

    What shipping module(s) are you using?

    On your Free Shipping with weight product ...

    1 why does it have weight?

    2 how is it marked as Free Shipping?

    So far, even with a 1lb Product marked as Always Free Shipping and adding another Product for 1lb to the cart I am getting 1lb of weight for shipping and my shipping modules are all working ... so I cannot reproduce this issue ...
    Linda McGrath
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